Introducing Unwrapped '23. Content to help you support customers during the holidays →
HelpDocs makes it super simple to fly through support. Easily build, manage, and monitor your Knowledge Base so you can enable customers to help themselves.
Building your Knowledge Base should be as flexible as possible to match your brand. That's why we offer a variety of ways to make it feel like home.
Whatever you fancy making—you can build it. Create a Knowledge Base in a few minutes with your brand color and customize it however you like with CSS, JavaScript, or an HTML template.
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We create our templates from the ground up. That means fast, modern, and responsive templates that your customers will love.
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Create your perfect HTML template and change your branding to match without pushing those changes live.
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With our HTML templating feature, you can create something truly unique. Based on the popular Handlebars templating language, your developers will get going in no time. And with our Starter files you'll get a head start too.
Learn about HTML templates →
Our amazing customers span a variety of industries—but there's one common theme—how easy HelpDocs is to use. Check out their stories to find out more.
Your support team deserves a platform that doesn't get in their way. HelpDocs requires no training, includes rich editing, and gives you the flexibility you need when you need it.
Our text editor has been specifically designed for technical writers and support folk alike. With specific elements like callouts, tables, and buttons built-in, you'll have everything you need. If you don't then use our HTML blocks to create something truly custom inside your articles.
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Rewriting the same pieces over and over? No need—with Clips you can insert the same content without the extra effort. Create templates, snippets, and extra-special code samples.
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Invite your entire team to manage your Knowledge Base. With clear roles included, you can manage everyone and get articles written by experts, faster.
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Get instant feedback on your Knowledge Base articles with our easy feedback system. Learn how well your content is performing and pipe it into Slack.
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Whether you want to translate manually, use one of our integration partners, or our Machine Translation feature, you can translate your Knowledge Base into hundreds of languages.
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HelpDocs comes packed with a variety of ways to customize it to fit your brand. Whether you simply want to change the main color or add CSS, JavaScript, or create an HTML template from scratch, your team has to tools to make it yours.
Custom CSS comes on every plan. Adjust the style of any element on the page. For more control use JavaScript and change the behaviour of your Knowledge Base.
Want to start from scratch and build your own template? Our Handlebars-based templating engine gives you full control so you can create whatever you want.
We're always pushing ourselves to create more advanced, fast-loading, and well-designed templates. Starting a lovely looking Knowledge Base is super simple.
A Knowledge Base is more than just setting it and forgetting it. With our tools you'll be able to monitor what your audience is reading, searching, and finding.
Ever find yourself with outdated articles? With our set stale feature, you can set reminders to give your articles a little spruce up before they become outdated and keep things fresh.
Learn more about Stale →
Filter, export, and tune into your data. Find out what people are searching for, how many views your articles are getting, and who's writing the most articles on your team.
Find out about Stats →
Understand the flow behind your stats with our advanced filtering system. Filter by authors, categories, search terms, and more.
Take a look at our filtering system →
From team communication to existing customer support tools—we have a bunch of different options so you don't have to switch what you're already using. Here's just a few of them.
With our constant flow of resources from our Bookmarked blog, you'll be an expert in Knowledge Bases and Customer Support in no time.
Provide your customers a blooming support experience by providing them world-class self-serve support.
Give us a spin for 14 days free—no credit card involved.
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