Ground Claude in your HelpDocs knowledge base so it answers from approved docs

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Answer questions from your approved documentation, not guesses

Overview

Connect Claude to your HelpDocs knowledge base so it answers customers and teammates from approved, up-to-date documentation instead of guessing. Over MCP, Claude can search and read your articles, then respond with the source behind every answer.

What you can do

  • Answer questions from your approved documentation, not guesses
  • Connect over MCP so Claude can read and search your knowledge base
  • Keep answers current as your docs change
  • Cite the source article behind every answer

Setting it up

  1. Open your HelpDocs account settings
  2. Connect HelpDocs to Claude over MCP
  3. Grant access to the knowledge base you want to expose
  4. Ask Claude a question and watch it answer from your docs

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HelpDocs onboarding example