Hello, we're HelpDocs.
We help our customers help their customers, free up time for the important support tickets, and increase end-user happiness along the way.
When we launched HelpDocs in June 2016 we wanted to build a simple knowledge base platform. Now we serve millions of article every month, power docs for Fortune 100 companies, charities, and fledgling startups. We help some of the greatest teams free up time to do their best work for their amazing customers.
The values we stand by when working with customers & other team members
🗺 Work happily
We believe you should work where you're most comfortable, whether that's staying put in your cosy cottage or exploring the world.
Over-communication is important as a remote team, so we encourage it. Better to write it down than forget it.
👂 Be humble & listen
Always take on feedback the best you can. Humility and willingness to learn or make mistakes is a must.
📟 Same page
Trust & clear boundaries mean the whole team is on the same page, so you won't be left in the lurk.
🤝 Customers first
We believe in customer-centricity and help customers find their best fit, even if we’re not it.