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Hello, we're HelpDocs.

We help our customers help their customers, free up time for the important support tickets, and increase end-user happiness along the way.

When we launched HelpDocs in June 2016 we wanted to build a simple knowledge base platform. Now we serve millions of article every month, power docs for Fortune 100 companies, charities, and fledgling startups. We help some of the greatest teams free up time to do their best work for their amazing customers.

Quick facts

  • Founded in June 2016
  • Fully remote & distributed team
  • Bootstrapped and profitable
  • Serve more than 1 million docs a day
  • Fortune 100 to fledgling startups
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Our values

The values we stand by when working with customers & other team members

🗺 Work happily

We believe you should work where you're most comfortable, whether that's staying put in your cosy cottage or exploring the world.

🗣 Over-communicate

Over-communication is important as a remote team, so we encourage it. Better to write it down than forget it.

👂 Be humble & listen

Always take on feedback the best you can. Humility and willingness to learn or make mistakes is a must.

📟 Same page

Trust & clear boundaries mean the whole team is on the same page, so you won't be left in the lurk.

🤝 Customers first

We believe in customer-centricity and help customers find their best fit, even if we’re not it.

Meet the team

We're a 100% remote team around the world.

Jake Peters

Jake Peters

CEO

Jarratt Isted

Jarratt Isted

CTO

Matt Bradford-Aunger

Matt Bradford-Aunger

Customer Education

Vanessa Naja

Vanessa Naja

Education Engineer

Wanna work with us? We're always looking for people to join the team. ​Look for open positions