Read our first guide: Building a knowledge base from scratch

A Self-Service Knowledge Base to Educate Your Customers

The easiest way to create comprehensive, customizable support pages and FAQs.

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You'll get 14 days free to try it out and there's no credit card required.

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Getting StartedWith HelpDocs you can create a great looking help center, and be up and running in minutes. Here's some quick tips to get you started.2 articles by 2 authors
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Give customers resources to help themselves

HelpDocs gives your team an easy way to add topics and articles to help your customers succeed with your product. There’s nothing to set up. Just start writing and publishing articles.

We provide lovely looking templates to start, but you can also customize your knowledge base to make it match your brand with Custom CSS, JS, and HTML if you fancy.

It's super easy to setup, use, update, and way more fit for a knowledge base format with a lot of cool features I use.

Geoffroy from ToornamentGeoffroy "Vomact" Piot, Toornament
Solvo HelpDocsSolvo HelpDocs example
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You write your docs, we’ll handle the infrastructure

We invest in our infrastructure to ensure your knowledge base stays up and keeps on ticking. Not only that, but we’re always researching new ways to make it faster to serve and easier for customers to find the right content.

Need help at any point? We’re proud of our customer service and we’ll do our best to support you and your team as you invest in your own support.

HelpDocs being just FAQ software without the unnecessary bloat is a blessing. Oh and did I mention the support? Absolutely fantastic.

Aram Zegerius from SolvoAram Zegerius, Solvo

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Insight HelpDocsInsight HelpDocs example

1Head to Settings > Brand

2Under Homepage Layout select the layout you'd like

3Hit Save

Most of these ordering options are applied right away. If you chose Custom ordering, you'll now see a reordering icon in the top left of the Articles table in your dashboard.

Table of Contents

Getting Started

Installation

Advanced Settings

Troubleshooting

Because HelpDocs is user friendly and because you get a pleasant result with what you create, it makes you want to use it.

Corine Barbazanges from GuidiGOCorine Barbazanges, GuidiGO

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Easily make docs readable

With automatic numbered lists, click-to-add callouts, and a toggle to enable a table of contents, it's no effort to make your docs look and read great.

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Numbered lists

We'll generate a beautiful, useful numbered list based on your primary color, no need to add CSS yourself.

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Callouts

With warning, info, and tip callouts, you can bring attention to certain content with a click.

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Table of contents

Long article? Just toggle the Table of Contents setting in the editor and we'll automatically generate a table of contents for users to navigate.

GuidiGO HelpDocsGuidiGO HelpDocs example

A host of extras to customize the experience

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Help customers wherever they live

Write and translate docs at your own pace to support a global audience for your product. We'll make sure your SEO is still awesome by generating a multilingual sitemap.

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Access control options

Keep your knowledge base public, create a shared password, or restrict it to logged in users. You can also set articles as privately published and share links.

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Intelligent or custom branding

Pick a color and you're ready to go. No need to customize colors—we'll make your knowledge base look great whatever you pick. Wanna get a little more advanced? Customize with CSS, JS, or a HTML template from scratch

Tools & integrations to help you support customers

Here's just a few of our most popular integrations. Find plenty more over on our integrations page.

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