A site to answer the questions customers ask the most
Don’t leave customers waiting. Answer their questions by writing comprehensive documentation about your product or service.With HelpDocs, you have the tools to create great-looking, readable docs.
We log searches, feedback & views so you can find out what customers are struggling with.
Don't worry about your content getting overridden. With our versioning system, you'll be able to revert back to a previous version in a click.
Plugs snugly into the tools you already know and love
HelpDocs integrates with the tools you use and love, and we’re adding more all the time. You can even build custom integrations with our JSON API.See Integrations
We plug into your favorite customer support tools, like Front & Drift.
With our Slack integration, you'll know as soon as articles are published and feedback is left.
Made by us, customized by you
A great knowledge base should blend in perfectly with your brand. When you’re setting up for the first time, you can quickly choose your brand color and upload your logo—we’ll even try and find it for you.
Here's a few examples of what our customers have crafted using HelpDocs.
Want to get set up quickly? Pick a brand color, upload your logo, and choose a layout. We'll make it look amazing—no code required.
When looking for a solution to host our FAQs, we found too many overly complex tools. HelpDocs offers just the functionality we need: customisable, easy-to-use and well-integrated with our ticketing system.
Eelko Huizing, Co-founder at Learnbeat
Easy Multilingual Translation
Supporting customers in multiple languages is a breeze with our easy to use translation tools. Simply select your default language and add any additional languages. Then translate your articles at your own pace.
Easily translate common strings like 'Search' and 'Help me with...' into your language. We also provide default strings for German, French, Spanish, and Dutch.
Your customers can switch the language on your knowledge base with a click of a button.
A fantastic reading & writing experience
We've created formatting options to make your HelpDocs even more readable. Callouts, pretty lists, and table of contents with just a few taps. Plus, quickly drag and drop images, insert tables, and paste in embed codes for videos.
HelpDocs is a godsend. It’s the Knowledge Base we would have written ourselves, with the added bonus of some great integrations and customer insights. It’s enjoyable to use, has nice templates while being easy to customise, and it’s backed up by great support.
Sarah Davey, Director at Insight