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A site to answer the questions customers ask the most

Don’t leave customers waiting. Answer their questions by writing comprehensive documentation about your product or service.

With HelpDocs, you have the tools to create great-looking, readable docs.
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We log searches, feedback & views so you can find out what customers are struggling with.

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Don't worry about your content getting overridden. With our versioning system, you'll be able to revert back to a previous version in a click.

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Plugs snugly into the tools you already know and love

HelpDocs integrates with the tools you use and love, and we’re adding more all the time. You can even build custom integrations with our JSON API.

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Customer Support

We plug into your favorite customer support tools, like Front & Drift.

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Team Communication

With our Slack integration, you'll know as soon as articles are published and feedback is left.

Eelko from learnbeat avatar

When looking for a solution to host our FAQs, we found too many overly complex tools. HelpDocs offers just the functionality we need: customisable, easy-to-use and well-integrated with our ticketing system.

Eelko Huizing, Co-founder at Learnbeat

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Easy Multilingual Translation

Supporting customers in multiple languages is a breeze with our easy to use translation tools. Simply select your default language and add any additional languages. Then translate your articles at your own pace.

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Common Strings

Easily translate common strings like 'Search' and 'Help me with...' into your language. We also provide default strings for German, French, Spanish, and Dutch.

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Language Picker

Your customers can switch the language on your knowledge base with a click of a button.

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A fantastic reading & writing experience

We've created formatting options to make your HelpDocs even more readable. Callouts, pretty lists, and table of contents with just a few taps. Plus, quickly drag and drop images, insert tables, and paste in embed codes for videos.

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Sarah from Insight avatar

HelpDocs is a godsend. It’s the Knowledge Base we would have written ourselves, with the added bonus of some great integrations and customer insights. It’s enjoyable to use, has nice templates while being easy to customise, and it’s backed up by great support.

Sarah Davey, Director at Insight

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Get your support site set up in minutes, or get in touch.