Feed Fin your HelpDocs knowledge base so it resolves questions from approved docs

Overview

Connect Fin to your HelpDocs knowledge base so it resolves customer conversations from approved, up-to-date documentation instead of guessing. Fin reads your articles and answers with the source behind every reply, keeping automated support grounded in what you’ve actually published.

What you can do

• Resolve customer questions from your approved documentation, not guesses
• Point Fin at your HelpDocs content so answers stay on-brand and accurate
• Keep answers current automatically as your docs change
• Cite the source article behind every answer

Setting it up

1. Open your HelpDocs account settings
2. Expose the knowledge base you want Fin to use
3. Add your HelpDocs content as a source in Fin
4. Let Fin answer conversations from your docs