Makes it easy to solve problems, find answers, and optimize your customer's experience by monitoring what people are doing on your knowledge base
Monitor user behavior on knowledge base
Overview
Monitor exactly how users interact with your HelpDocs knowledge base using FullStory’s powerful session replay and analytics. Identify pain points, solve problems, and optimize your documentation for the best possible customer experience.
What you can do
- Monitor user behavior on knowledge base
- Session replay and recordings
- Identify user experience issues
- Optimize documentation usability
Setting it up
- Sign up for FullStory
- Get your FullStory organization ID
- Access HelpDocs integration settings
- Add FullStory tracking code
- Configure recording settings
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