Track knowledge base views alongside your other customer data in Gainsight PX
Track knowledge base views
Overview
Integrate HelpDocs with Gainsight PX to track knowledge base views alongside all your other customer data. Monitor how customers engage with your documentation and use insights to improve both your product and support experience.
What you can do
- Track knowledge base views
- Integrate with customer data
- Monitor documentation engagement
- Product experience analytics
Setting it up
- Access your Gainsight PX account
- Navigate to integrations settings
- Connect HelpDocs knowledge base
- Configure tracking parameters
- Enable data synchronization
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