Get complete understanding of your customers' digital journeys through your knowledge base

Overview

Understand your customers’ complete digital journey through your HelpDocs knowledge base with Heap’s automatic analytics. Track every interaction without writing code and gain insights into how users navigate and consume your documentation.

What you can do

• Automatic event tracking
• Complete customer journey analytics
• No code implementation required
• Retroactive data analysis

Setting it up

1. Create a Heap account
2. Get your Heap app ID
3. Navigate to HelpDocs settings
4. Add Heap integration
5. Enable automatic tracking