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Hi, we're HelpDocs

We help our customers help their customers, free up time for the important support tickets, and increase end-user happiness along the way.

When we launched HelpDocs in June 2016 we wanted to build a simple knowledge base platform. Now we serve millions of articles every month, power docs for Fortune 100 companies, charities, and fledgling startups. We help some of the greatest teams free up time to do their best work for their amazing customers.

Quick facts

  • Founded in 2016
  • Fully remote & distributed team
  • Bootstrapped & profitable
  • Serve millions of docs a day
  • Serving Fortune 100 to fledgling startups
Press Kit
πŸ—Ί Work happily

We believe you should work where you're most comfortable, whether that's staying put in your cosy cottage or exploring the world.

πŸ—£ Over-communicate

Over-communication is important as a remote team, so we encourage it. Better to write it down than forget it.

πŸ‘‚ Be humble & listen

Always take on feedback the best you can. Humility and willingness to learn or make mistakes is a must.

πŸ“Ÿ Same page

Trust & clear boundaries mean the whole team is on the same page, so you won't be left in the lurch.

🀝 Customers first

We believe in customer-centricity and help customers find their best fit, even if we’re not it.

Team values

What working well together means to us

Our team

We're a 100% remote team around the world.
Jake Peters
Jake Peters
Co-CEO
They/them
Somewhere in Europe
Jarratt Isted
Jarratt Isted
Co-CEO
They/them
Somewhere in Europe
Matt Bradford-Aunger
Matt Bradford-Aunger
Customer Education
He/him
Canterbury, UK
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