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HelpDocs Unwrapped '23 Logo'23 text

Get ready to embark on a new journey this December!

We're thrilled to bring you a plethora of content that will help you prepare for the holiday season. Personal stories, tips and tricks, and guides will inspire you to provide self-serve support and make the most of the season.

Keep an eye on this page for new content 🎁

Blog post

Learning to Take Time Off Support Emails During the Holiday Period

During the pandemic my mental health took a hit. Here's why and how it led me to taking more time off, especially during the festive period.

Quick video tip

🚚✨
Use Clips to add shipment notices throughout your articles

Code snippet

Create an accouncement banner

Requires custom JavaScript
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Add an announcement banner to link information for shipping time info or limited support during the holidays.

Resources

How to Successfully Onboard Technical Writers for Your Knowledge Base
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How to Successfully Onboard Technical Writers for Your Knowledge Base

The road to successfully onboarding a technical writer can be challenging—especially if you're not one yourself. Here are some tips on why and how to make it happen.

https://blog.helpdocs.io/onboarding-technical-writers-for-your-knowledge-base/
🌟 Exclusive for Customers
Why We're Switching from GIFs to Video Inside Our Knowledge Base Articles
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Why We're Switching from GIFs to Video Inside Our Knowledge Base Articles

You might notice a few more videos if you've looked at our Knowledge Base recently. Here's why we're switching from GIFs to video and the process involved.

https://blog.helpdocs.io/gifs-to-video-in-our-knowledge-base/
🌟 Exclusive for Customers
Going With the Flow: Leveraging Documentation to Speed Up Customer Support Ticket Replies
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Going With the Flow: Leveraging Documentation to Speed Up Customer Support Ticket Replies

Discover how to reduce customer ticket reply time by leveraging your company Knowledge Base. Learn best practices for faster issue resolution times.

https://blog.helpdocs.io/going-with-the-flow-leveraging-documentation-to-speed-up-customer-ticket-replies/
🌟 Exclusive for Customers
The Ultimate Guide to Creating Your First Knowledge Base Article
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The Ultimate Guide to Creating Your First Knowledge Base Article

Creating your first Knowledge Base article can feel like a giant hurdle. Have no fear—we're here to help you get started. Read on to learn how to go from zero to KB hero.

https://blog.helpdocs.io/the-ultimate-guide-to-creating-your-first-knowledge-base-article/
🌟 Exclusive for Customers
Optimizing Your Knowledge Base Search
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Optimizing Your Knowledge Base Search

Discover tips for optimizing Knowledge Base searches. Learn how categorizing a Knowledge Base makes search easier and avoid common issues with proper optimization.

https://blog.helpdocs.io/optimizing-your-knowledge-base-search/
🌟 Exclusive for Customers
Creating Calm & Consistency With a Knowledge Base Style Guide
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Creating Calm & Consistency With a Knowledge Base Style Guide

Learn why carving out time to create a style guide for your Knowledge Base can help you maintain a consistent, on-brand, helpful set of guides for your users.

https://blog.helpdocs.io/creating-a-knowledge-base-article-style-guide/
🌟 Exclusive for Customers
How to Create a Seamless External and Internal Knowledge Base Experience
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How to Create a Seamless External and Internal Knowledge Base Experience

Creating a great documentation experience for your customers and team is tricky. Here's our insight into how to make it as simple as possible.

https://blog.helpdocs.io/creating-a-cohesive-external-and-internal-documentation-experience/
🌟 Exclusive for Customers
Providing Concise & Impactful Answers Using Knowledge Base Best Practices
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Providing Concise & Impactful Answers Using Knowledge Base Best Practices

To create a successful Knowledge Base, it's important to have clear organization, accurate information, and team involvement. A search function and training for effective documentation can also help. This resource can benefit both employees and customers.

https://blog.helpdocs.io/how-to-keep-your-help-clear-using-knowledge-base-best-practices/
🌟 Exclusive for Customers
The Art of Managing Freelance Technical Writers for Your Knowledge Base
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The Art of Managing Freelance Technical Writers for Your Knowledge Base

Hiring in-house technical writers can be tough, so why not support freelancers? Here's how to loop in experts to ensure your Knowledge Base shines.

https://blog.helpdocs.io/the-art-of-managing-freelance-technical-writers-for-your-knowledge-base/
🌟 Exclusive for Customers
How to Strive for a More Accessible Knowledge Base
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How to Strive for a More Accessible Knowledge Base

Knowledge Bases are jam-packed full of useful information—but can everyone digest it? Dive into how and why to make your Knowledge Base a more accessible destination for customers.

https://blog.helpdocs.io/knowledge-base-accessibility/
🌟 Exclusive for Customers
Knowledge Base Article Health Check: What to Examine Before You Hit Publish
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Knowledge Base Article Health Check: What to Examine Before You Hit Publish

Ready to publish your article but not quite sure if it's 100%? Here are some tips to make your article shine before you hit publish.

https://blog.helpdocs.io/knowledge-base-article-health-check/
🌟 Exclusive for Customers
How to Turn Your Knowledge Base Search Analytics into Action
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How to Turn Your Knowledge Base Search Analytics into Action

We take a look at how you can turn a list of Knowledge Base search keywords into actionable insights to help improve your self serve help.

https://blog.helpdocs.io/how-to-turn-search-analytics-into-action/
🌟 Exclusive for Customers
How to Integrate Your Knowledge Base and eCommerce Storefront
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How to Integrate Your Knowledge Base and eCommerce Storefront

eCommerce is tough and the support can be overwhelming. Carry on being consumer-centric without having to sacrifice your support team by better integrating your Knowledge Base.

https://blog.helpdocs.io/how-to-integrate-your-knowledge-base-and-ecommerce-storefront/
🌟 Exclusive for Customers
A Guide to Creating Your First SaaS Knowledge Base
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A Guide to Creating Your First SaaS Knowledge Base

Creating your first Knowledge Base for your SaaS company? It can be tricky, but with these tips & tricks you'll be well on your way to creating stellar self-serve support.

https://blog.helpdocs.io/a-guide-to-setting-up-a-saas-knowledge-base/
🌟 Exclusive for Customers
The Magic Behind Our Knowledge Base GIFs
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The Magic Behind Our Knowledge Base GIFs

Come dive into my weird GIF making process where I show you how I create animated images for our knowledge base.

https://blog.helpdocs.io/the-magic-behind-our-knowledge-base-gifs/
🌟 Exclusive for Customers
How to Run Repeatable Projects by Using a Wiki and Knowledge Base Together
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How to Run Repeatable Projects by Using a Wiki and Knowledge Base Together

Wondering whether to go for a Wiki or knowledge base? We think you should choose both.

https://blog.helpdocs.io/wiki-knowledge-base/
🌟 Exclusive for Customers
What's the Difference Between a Wiki and a Knowledge Base?
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What's the Difference Between a Wiki and a Knowledge Base?

The differences between Wikis and a Knowledge Base are like a frog and toad. They're both similar but have very contrasting differences.

https://blog.helpdocs.io/whats-the-difference-between-a-wiki-and-a-knowledge-base/
🌟 Exclusive for Customers
How to Start Understanding Your Knowledge Base Analytics
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How to Start Understanding Your Knowledge Base Analytics

Learn how to start reading analytics and go from understanding whether traffic is going up or down to answering real questions.

https://blog.helpdocs.io/understand-knowledge-base-analytics/
🌟 Exclusive for Customers
Showcase
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Showcase

Our customers are building some incredible products to change the world for the better. Part of that is supporting their customers. See how they've built their own knowledge base using HelpDocs.

https://www.helpdocs.io/showcase
🌟 Exclusive for Customers

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