Supporting customers with a Knowledge Base sounds easy but it really isn't.
What do you write about? How do you design your Knowledge Base to suit your company? Which tools can you use to reduce support even more?
Thing is we see all kinds of use cases and problems every day. From people not knowing about key features to speed up their workflow to getting a little help making it shine.
With Learn Events our Education team will help you understand what to avoid, implement, and improve. We hope you love it 💕
By the end of this course, you're going to have a good idea of what a Knowledge Base is. You'll learn how to choose the right Knowledge Base for you and how to provide an awesome customer experience 🚀
Get a detailed on-demand overview of what HelpDocs is, how it works, and how to get the most out of the platform.
Request one of our team to deep dive into your Knowledge Base and suggest areas you could improve. You'll get a short video back so you can play it back whenever you want.