Free tips & tricks
from the HelpDocs Team

Watch and read all things knowledge base. Here's a list of on-demand videos we have, guides you can read, resources you can apply for, and courses you can complete.

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Playback

On-demand videos you can watch anytime to become an expert at HelpDocs.

Resources

How to Strive for a More Accessible Knowledge Base

Resource

How to Strive for a More Accessible Knowledge Base

Knowledge Bases are jam-packed full of useful information—but can everyone digest it? Dive into how and why to make your Knowledge Base a more accessible destination for customers.

https://blog.helpdocs.io/knowledge-base-accessibility/
🌟 Exclusive for Customers
Knowledge Base Article Health Check: What to Examine Before You Hit Publish

Resource

Knowledge Base Article Health Check: What to Examine Before You Hit Publish

Ready to publish your article but not quite sure if it's 100%? Here are some tips to make your article shine before you hit publish.

https://blog.helpdocs.io/knowledge-base-article-health-check/
🌟 Exclusive for Customers
How to Turn Your Knowledge Base Search Analytics into Action

Resource

How to Turn Your Knowledge Base Search Analytics into Action

We take a look at how you can turn a list of Knowledge Base search keywords into actionable insights to help improve your self serve help.

https://blog.helpdocs.io/how-to-turn-search-analytics-into-action/
🌟 Exclusive for Customers
How to Integrate Your Knowledge Base and eCommerce Storefront

Resource

How to Integrate Your Knowledge Base and eCommerce Storefront

eCommerce is tough and the support can be overwhelming. Carry on being consumer-centric without having to sacrifice your support team by better integrating your Knowledge Base.

https://blog.helpdocs.io/how-to-integrate-your-knowledge-base-and-ecommerce-storefront/
🌟 Exclusive for Customers
A Guide to Creating Your First SaaS Knowledge Base

Resource

A Guide to Creating Your First SaaS Knowledge Base

Creating your first Knowledge Base for your SaaS company? It can be tricky, but with these tips & tricks you'll be well on your way to creating stellar self-serve support.

https://blog.helpdocs.io/a-guide-to-setting-up-a-saas-knowledge-base/
🌟 Exclusive for Customers
The Magic Behind Our Knowledge Base GIFs

Resource

The Magic Behind Our Knowledge Base GIFs

Come dive into my weird GIF making process where I show you how I create animated images for our knowledge base.

https://blog.helpdocs.io/the-magic-behind-our-knowledge-base-gifs/
🌟 Exclusive for Customers
How to Run Repeatable Projects by Using a Wiki and Knowledge Base Together

Resource

How to Run Repeatable Projects by Using a Wiki and Knowledge Base Together

Wondering whether to go for a Wiki or knowledge base? We think you should choose both.

https://blog.helpdocs.io/wiki-knowledge-base/
🌟 Exclusive for Customers
What's the Difference Between a Wiki and a Knowledge Base?

Resource

What's the Difference Between a Wiki and a Knowledge Base?

The differences between Wikis and a Knowledge Base are like a frog and toad. They're both similar but have very contrasting differences.

https://blog.helpdocs.io/whats-the-difference-between-a-wiki-and-a-knowledge-base/
🌟 Exclusive for Customers
How to Start Understanding Your Knowledge Base Analytics

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How to Start Understanding Your Knowledge Base Analytics

Learn how to start reading analytics and go from understanding whether traffic is going up or down to answering real questions.

https://blog.helpdocs.io/understand-knowledge-base-analytics/
🌟 Exclusive for Customers
Showcase

Resource

Showcase

Our customers are building some incredible products to change the world for the better. Part of that is supporting their customers. See how they've built their own knowledge base using HelpDocs.

https://www.helpdocs.io/showcase
🌟 Exclusive for Customers

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Join us for special scheduled events where we'll run through topics with our team and sometimes special guests.

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