Free tips & tricks
from the HelpDocs Team

Watch and read all things knowledge base. Here's a list of on-demand videos we have, guides you can read, resources you can apply for, and courses you can complete.

A pelican

Resources

Going With the Flow: Leveraging Documentation to Speed Up Customer Support Ticket Replies
🌸 NEW

Resource

Going With the Flow: Leveraging Documentation to Speed Up Customer Support Ticket Replies

Discover how to reduce customer ticket reply time by leveraging your company Knowledge Base. Learn best practices for faster issue resolution times.

https://blog.helpdocs.io/going-with-the-flow-leveraging-documentation-to-speed-up-customer-ticket-replies/
🌟 Exclusive for Customers
The Ultimate Guide to Creating Your First Knowledge Base Article
🌸 NEW

Resource

The Ultimate Guide to Creating Your First Knowledge Base Article

Creating your first Knowledge Base article can feel like a giant hurdle. Have no fear—we're here to help you get started. Read on to learn how to go from zero to KB hero.

https://blog.helpdocs.io/the-ultimate-guide-to-creating-your-first-knowledge-base-article/
🌟 Exclusive for Customers
Optimizing Your Knowledge Base Search
🌸 NEW

Resource

Optimizing Your Knowledge Base Search

Discover tips for optimizing Knowledge Base searches. Learn how categorizing a Knowledge Base makes search easier and avoid common issues with proper optimization.

https://blog.helpdocs.io/optimizing-your-knowledge-base-search/
🌟 Exclusive for Customers
Creating Calm & Consistency With a Knowledge Base Style Guide
🌸 NEW

Resource

Creating Calm & Consistency With a Knowledge Base Style Guide

Learn why carving out time to create a style guide for your Knowledge Base can help you maintain a consistent, on-brand, helpful set of guides for your users.

https://blog.helpdocs.io/creating-a-knowledge-base-article-style-guide/
🌟 Exclusive for Customers
How to Create a Seamless External and Internal Knowledge Base Experience
🌸 NEW

Resource

How to Create a Seamless External and Internal Knowledge Base Experience

Creating a great documentation experience for your customers and team is tricky. Here's our insight into how to make it as simple as possible.

https://blog.helpdocs.io/creating-a-cohesive-external-and-internal-documentation-experience/
🌟 Exclusive for Customers
Providing Concise & Impactful Answers Using Knowledge Base Best Practices
🌸 NEW

Resource

Providing Concise & Impactful Answers Using Knowledge Base Best Practices

To create a successful Knowledge Base, it's important to have clear organization, accurate information, and team involvement. A search function and training for effective documentation can also help. This resource can benefit both employees and customers.

https://blog.helpdocs.io/how-to-keep-your-help-clear-using-knowledge-base-best-practices/
🌟 Exclusive for Customers
The Art of Managing Freelance Technical Writers for Your Knowledge Base
🌸 NEW

Resource

The Art of Managing Freelance Technical Writers for Your Knowledge Base

Hiring in-house technical writers can be tough, so why not support freelancers? Here's how to loop in experts to ensure your Knowledge Base shines.

https://blog.helpdocs.io/the-art-of-managing-freelance-technical-writers-for-your-knowledge-base/
🌟 Exclusive for Customers
How to Strive for a More Accessible Knowledge Base
🌸 NEW

Resource

How to Strive for a More Accessible Knowledge Base

Knowledge Bases are jam-packed full of useful information—but can everyone digest it? Dive into how and why to make your Knowledge Base a more accessible destination for customers.

https://blog.helpdocs.io/knowledge-base-accessibility/
🌟 Exclusive for Customers
Knowledge Base Article Health Check: What to Examine Before You Hit Publish
🌸 NEW

Resource

Knowledge Base Article Health Check: What to Examine Before You Hit Publish

Ready to publish your article but not quite sure if it's 100%? Here are some tips to make your article shine before you hit publish.

https://blog.helpdocs.io/knowledge-base-article-health-check/
🌟 Exclusive for Customers
How to Turn Your Knowledge Base Search Analytics into Action
🌸 NEW

Resource

How to Turn Your Knowledge Base Search Analytics into Action

We take a look at how you can turn a list of Knowledge Base search keywords into actionable insights to help improve your self serve help.

https://blog.helpdocs.io/how-to-turn-search-analytics-into-action/
🌟 Exclusive for Customers
How to Integrate Your Knowledge Base and eCommerce Storefront
🌸 NEW

Resource

How to Integrate Your Knowledge Base and eCommerce Storefront

eCommerce is tough and the support can be overwhelming. Carry on being consumer-centric without having to sacrifice your support team by better integrating your Knowledge Base.

https://blog.helpdocs.io/how-to-integrate-your-knowledge-base-and-ecommerce-storefront/
🌟 Exclusive for Customers
A Guide to Creating Your First SaaS Knowledge Base
🌸 NEW

Resource

A Guide to Creating Your First SaaS Knowledge Base

Creating your first Knowledge Base for your SaaS company? It can be tricky, but with these tips & tricks you'll be well on your way to creating stellar self-serve support.

https://blog.helpdocs.io/a-guide-to-setting-up-a-saas-knowledge-base/
🌟 Exclusive for Customers
The Magic Behind Our Knowledge Base GIFs
🌸 NEW

Resource

The Magic Behind Our Knowledge Base GIFs

Come dive into my weird GIF making process where I show you how I create animated images for our knowledge base.

https://blog.helpdocs.io/the-magic-behind-our-knowledge-base-gifs/
🌟 Exclusive for Customers
How to Run Repeatable Projects by Using a Wiki and Knowledge Base Together
🌸 NEW

Resource

How to Run Repeatable Projects by Using a Wiki and Knowledge Base Together

Wondering whether to go for a Wiki or knowledge base? We think you should choose both.

https://blog.helpdocs.io/wiki-knowledge-base/
🌟 Exclusive for Customers
What's the Difference Between a Wiki and a Knowledge Base?
🌸 NEW

Resource

What's the Difference Between a Wiki and a Knowledge Base?

The differences between Wikis and a Knowledge Base are like a frog and toad. They're both similar but have very contrasting differences.

https://blog.helpdocs.io/whats-the-difference-between-a-wiki-and-a-knowledge-base/
🌟 Exclusive for Customers
How to Start Understanding Your Knowledge Base Analytics
🌸 NEW

Resource

How to Start Understanding Your Knowledge Base Analytics

Learn how to start reading analytics and go from understanding whether traffic is going up or down to answering real questions.

https://blog.helpdocs.io/understand-knowledge-base-analytics/
🌟 Exclusive for Customers
Showcase
🌸 NEW

Resource

Showcase

Our customers are building some incredible products to change the world for the better. Part of that is supporting their customers. See how they've built their own knowledge base using HelpDocs.

https://www.helpdocs.io/showcase
🌟 Exclusive for Customers

Playback

On-demand videos you can watch anytime to become an expert at HelpDocs.

Scheduled

Join us for special scheduled events where we'll run through topics with our team and sometimes special guests.

Pricing
Showcase
Learn
Blog
All Systems Operational
Product
Company
Account