Docs that scale with your company.

Hey friend! đź‘‹

I just wanted to share why I’m super excited about the Grow Plan and how it could transform your company’s Knowledge Base.

When we first set out to make a Knowledge Base platform, we wanted to make it seamless to share different content with different audiences. We also wanted to make sure it saved your team's time as well as your customers'.

The Grow Plan is all about making your content creation process smoother and enhancing your brand. A good Knowledge Base should always feel like it slots nicely into your company.

Investing in the Grow Plan is really about investing in your company’s growth and keeping your customers happy. If you’re ready to take the plunge into a more efficient and effective Knowledge Base, I definitely recommend giving the Grow Plan a try.

— River Sloane. Co-founder at HelpDocs.

Different content for different people.

Ever wished you could show different content to different groups of people without jumping through hoops or managing multiple platforms? Say hello to Permission Groups—your new best friend in content personalization. Whether you're a marketing maven, sales guru, or simply want to spoil your VIP customers, this tool is your ticket to a more targeted and effective communication strategy.

Screenshot of members with access for permissions.

Tailor exactly who sees which categories and articles.

No more random articles being shown to everyone—now you can handpick what categories and articles different groups will have access to. This means you can share your latest internal guides, resources, or promotional offers only with those who will want them.

Screenshot of Permission Group assignment.

Assign Permission Groups by different traits.

Whether it’s department, engagement levels, or even role level, Permissioning enables you to create hyper-targeted groups that ensure your content hits home. No more generic outreach—now you can connect with your audience on a personal level by delivering content that truly resonate.

Customize your authentication flow.

Streamlining your login experience just got a whole lot easier! With our customizable authentication flow, you can seamlessly integrate Single Sign-On (SSO) options like OpenID, SAML, Slack, and JWT. Say goodbye to multiple passwords and hello to a smooth, secure login process that keeps your users happy and engaged. Plus, our intuitive JWT Studio lets you generate secure links effortlessly. It’s all about giving your users the flexibility they need while ensuring their information stays protected.

Four logos for SSO. From left clockwise there's a logo for JWT, OpenID, SAML, and Slack.

Choose one of the SSO providers.

Ready to simplify your users' login experience? With our Single Sign-On (SSO) options, you can do just that! Whether it’s OpenID, SAML, Slack, or JWT, you have the flexibility to pick the provider that fits your team's needs. Offering SSO not only enhances security but also makes the login process a breeze for your users. No more struggling to remember multiple passwords—just smooth sailing as they access your platform effortlessly.

Screenshot of the JWT Studio in-app.

Use our JWT Studio to create secure links on the fly.

Need a way to generate secure links without the hassle? Look no further! Our JWT Studio is designed to make the process super simple and quick. With just a few clicks, you can create secure JSON Web Tokens (JWTs) that keep your users’ access safe and sound. Whether you’re sharing exclusive content, offering time-sensitive promotions, or just need a way to manage user access efficiently, our JWT Studio gives you the tools to do it all on the fly.

Create a unique experience.

Ready to elevate your content? Our custom HTML templates let you create unique layouts that reflect your brand and engage your audience like never before. But that’s not all—our API permissions give you control over your data's security while ensuring a smooth user experience. Plus, our flamegraphs make article popularity crystal clear. Visualize which topics help your visitors and adjust your content strategy accordingly.

Screenshot of an HTML template.

Build a custom HTML template with Handlebars.

Craft a unique self-serve experience that not only fits your brand’s personality but also resonates with your audience. With Handlebars, you have the flexibility to design your layouts just the way you envision them. This means every page can tell your story, engage users, and stand out from the crowd.

The HelpDocs logo with a wave pattern around.

Write permission with the HelpDocs API.

Looking to take control of your documentation like never before? With the HelpDocs API, you can effortlessly update your documentation while managing permissions all in one place. This means you can fine-tune who has access to what, ensuring that your users only see the content that's relevant to them.

Screenshot of the Stats period selector, with 6 Months selected.

180 Days of historical data inside Stats

Dive into this wealth of data to see what topics have captured your readers’ attention and how their preferences have evolved over time. Want to know which articles are driving traffic or what search terms are buzzing? With these insights at your fingertips, you can shape your content strategy, create more of what resonates, and anticipate your audience’s needs like a pro.

Time-saving features.

Say goodbye to tedious manual tracking and welcome efficiency with our game-changing features. Keep a close eye on your team’s activities with our robust audit trail, giving you peace of mind as you filter through essential actions like reads, writes, updates, and deletions. Plus, if translations have been a chore, our included 100 Machine Translations each month is here to save the day. And don’t forget our dazzling Flamegraphs that let you visualise article popularity at a glance—no more guessing games.

Screenshot of Audit events with 4 events shown.

Audit trail to keep an eye on events your team makes.

Want to keep tabs on everything your team is up to? Our comprehensive audit trail feature is just what you need! With the ability to filter events by type—Read, Write, Update, and Delete—you'll have a clear view of all actions taking place within your account. Whether it's tracking who accessed certain information, what changes were made, or when something was deleted, you can easily keep your finger on the pulse of your operations.

Screenshot of Translation Credit notice in-app with 100 translations out of 100 shown.

100 machine translations every month.

With 100 Machine Translations each month, you can let the robots do the heavy lifting! This is designed to cover all your translation needs, ensuring your content reaches a global audience without the hassle. Having 100 translations at your fingertips each month is like having a dedicated translation team. So kick back, relax, and let us take care of the translations while you focus on what you do best: growing your business and connecting with your audience!

Screenshot of Flamegraphs alongside article titles in-app.

Flamegraphs to see article popularity at a glance.

Ever wondered which articles are catching your audience’s eye? Our Flamegraphs provide a visually stunning way to see article popularity at a glance! With just a click, you can dive deeper into insightful data over a 14-day period. Whether you're aiming to understand trending topics or see how certain content resonates with your readers, the Flamegraphs give you all the details you need.

Make your self-serve support flourish.

Ready to dive into a world of effortless documentation? With our 14-day free trial, you can explore all that HelpDocs has to offer—no credit card required! That's right, you can kick the tires and see how our features can revolutionise your documentation without any strings attached.
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Curious about our Grow features? If you're looking to unlock advanced Permissioning options, just reach out to us! We're here to help you take your documentation to the next level.