Comparison

HelpDocs vs Document360

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Last updated

September 16, 2025

Feature Comparison Table

HelpDocs

Document360

Notes

AI Features

Search Intent Prediction

🚫 No

Not explicitly offered by either product.

Multilingual AI Translation

✅ Yes

Both support machine translation for multilingual KBs.

Generative Answer Bot

✅ Yes

HelpDocs Ask AI and Document360 Eddy provide generative answers using KB content.

Content Gap Analysis

⚠️ Limited

✅ Yes

HelpDocs surfaces failed/zero‑result searches; Document360 shows unanswered queries and feedback analytics.

Contextual Search Ranking

✅ Yes

Both rank results using content signals; tuning options vary.

AI Tagging

✅ Yes

HelpDocs AI can generate tags; Document360 AI can generate metadata and tags.

Automated Article Summarization

✅ Yes

Both support auto‑generated summaries inside the editor.

AI Search / Semantic Search

✅ Yes

Both offer AI-assisted search experiences that summarize or semantically retrieve answers.

AI-Generated Article Suggestions

✅ Yes

Both platforms provide AI tools to draft or suggest content ideas within the editor.

AI Writing Assistance

✅ Yes

Both include AI to rewrite, summarize, and adjust tone in articles.

Customization & Branding

White-Label Knowledge Base

✅ Yes

Both allow branding removal and custom domains on higher plans.

Color Palette

✅ Yes

Both allow multiple color styles via theme settings/CSS.

Mobile-Optimized Themes

✅ Yes

Both KB templates are responsive.

Homepage Layout Editor

⚠️ Limited

✅ Yes

HelpDocs uses templates; Document360 offers a drag‑and‑drop home page builder.

Custom Themes

✅ Yes

⚠️ Limited

HelpDocs supports full Handlebars templates; Document360 supports theme customization and builders but not full templating control.

Custom Navigation Menus

✅ Yes

Both support adding custom nav links/menus.

Custom Fonts

✅ Yes

Supported via custom CSS or theme settings in both.

Custom Domain Mapping

✅ Yes

Both support custom domains.

CSS / JavaScript Injection

✅ Yes

Both allow custom CSS/JS on the KB site.

Branded Email Notifications

⚠️ Limited

HelpDocs sends internal notifications; Document360 supports notification channels/SMTP; branding depends on setup.

Access & Permissions

Team / Group Permissions

✅ Yes

Both support teams/groups for access control.

Staff SSO (SAML / OIDC)

✅ Yes

Both support SAML/OIDC for staff SSO.

Role-Based Permissions

✅ Yes

Both have roles and fine‑grained permissions.

Private Collections / Categories

✅ Yes

Both support private categories/collections.

IP Allowlisting

🚫 No

✅ Yes

HelpDocs does not expose IP allowlisting; Document360 supports IP restriction for the portal.

Granular Article / Category Visibility

✅ Yes

Both support role/group‑based visibility at article/category levels.

End‑User Authentication (JWT/SSO) for Docs

✅ Yes

Both support JWT for reader auth and SSO for staff/portal.

Audit Logs (Admin & Content Actions)

✅ Yes

Both offer audit trails for admin and content actions.

2FA for Admin Users

✅ Yes

⚠️ Limited

HelpDocs offers native 2FA for team accounts. Document360 lacks native 2FA but can enforce MFA via SSO/IdP.

Analytics & Insights

Search Analytics

✅ Yes

Both provide search query analytics; HelpDocs also exposes search terms via API.

Real-Time Analytics

⚠️ Limited

Both provide near‑real‑time stats; detailed real‑time dashboards are limited.

Failed Search Reporting

✅ Yes

Both surface failed searches/‘unanswered queries’.

Exportable Analytics Data

✅ Yes

Both export analytics/feedback data as CSV.

Customer Journey / Session Tracking

⚠️ Limited

Available via GA/Segment integrations for both.

Custom Reports

⚠️ Limited

Both export CSV and allow external BI; neither offers fully custom report builders in‑app.

Content Performance Dashboards

✅ Yes

Both have analytics dashboards and CSV export.

Author / Team Contribution Leaderboards

✅ Yes

🤔 Not verified

HelpDocs has a Leaderboard for author activity; Document360 analytics may not include a dedicated leaderboard.

Article View Analytics

✅ Yes

Both provide dashboards for article views and engagement.

Article Feedback (Helpful/Not Helpful)

✅ Yes

Both support like/dislike feedback and comment capture, with admin review queues.

Integrations & Automation

Zapier Integration

⚠️ Limited

✅ Yes

HelpDocs supports Zapier use cases; Document360 has an official Zapier app.

Webhook Support

🚫 No

✅ Yes

HelpDocs does not expose generic outbound webhooks; Document360 supports webhooks.

Slack Integration

✅ Yes

Both integrate with Slack for notifications/sharing.

Intercom Messenger Integration

✅ Yes

Both integrate with Intercom to search/share articles in Messenger.

Front App Integration

✅ Yes

⚠️ Limited

HelpDocs has a native Front plugin; Document360 can connect via API/automation tools.

CRM Integrations (Salesforce, HubSpot)

🚫 No

✅ Yes

Document360 has a Salesforce app and HubSpot via Zapier or extension.

Automation Rules / Workflows

⚠️ Limited

✅ Yes

HelpDocs has notifications but not full workflow automation; Document360 has configurable multi‑stage workflows.

API Access

✅ Yes

Both expose REST APIs for content, categories, and user management.

Analytics Integrations (GA, Segment)

✅ Yes

HelpDocs integrates with GA and Segment. Document360 integrates with GA4 and Segment.