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HelpDocs vs Document360
A fair, up-to-date look at how the two knowledge base platforms actually differ, from pricing to AI to migration.
The verdict
Both are capable knowledge base platforms, built for different buyers.
HelpDocs wins on simplicity: flat published pricing, AI credits on every plan, and unlimited free public readers. Document360 goes deeper on enterprise docs, but it publishes no prices at all, so you cannot compare it without a proposal.
HelpDocs is best for
Support and success teams who want a clean, fast customer-facing help center, transparent pricing, and AI baked in without a sales call or per-project fees.
Document360 is best for
Larger documentation teams and product orgs that need deep version history with side-by-side diffs, multi-project workspaces, formal review workflows, and dedicated API or developer documentation.
Feature by feature
How they stack up, feature by feature
A side-by-side look at what HelpDocs and Document360 each include, grouped by the job you're trying to do.
Setup & onboarding
How quickly you can go from signup to a live, branded knowledge base.
| Feature | HelpDocs | Document360 |
|---|---|---|
| Free trial without talking to salesDocument360 offers a 14-day trial; HelpDocs needs no credit card. | Yes | Yes |
| Published, self-serve pricingDocument360's pricing page is a configurator plus a sales form, with no plan names or prices published, so you cannot buy without a proposal. | Yes | No |
| Standalone knowledge base (no support suite required) | Yes | Yes |
| Live help center the same day | Yes | Limited |
| Starter templates and sample content | Yes | Yes |
| Guided migration from other toolsDocument360's migration team moves content from Zendesk, Freshdesk, Confluence, Intercom, WordPress, MadCap Flare and more, typically in two to four weeks, and you can self-import .docx and .pdf files from the editor. | Yes | Yes |
Authoring & editing
The day-to-day writing experience for the people who maintain your docs.
| Feature | HelpDocs | Document360 |
|---|---|---|
| WYSIWYG editor | Yes | Yes |
| Custom HTML blocks in articles | Yes | Yes |
| Reusable snippets and content variablesDocument360's content reuse and glossary tooling is more built out. | Limited | Yes |
| Category and nested navigation managementDocument360's Category Manager handles deeper trees and bulk operations. | Yes | Yes |
| Version history with side-by-side diffDocument360's diff and version tooling is more built out for regulated, audit-heavy docs. | Yes | Yes |
| Review and approval workflow builder | Limited | Yes |
AI & search
How well the knowledge base answers questions and deflects tickets on its own.
| Feature | HelpDocs | Document360 |
|---|---|---|
| AI answers from your articlesAsk Eddy AI answers from your knowledge base and is now listed among the AI capabilities included with your plan. | Yes | Yes |
| AI included in the base subscriptionDocument360 lists Eddy AI (writing agent, AI search and answers, glossary generation, MCP server) as included with your plan. The AI Premium Suite and the AI Chatbot are still add-ons, and AI usage is one of the six things that sets your quote. | Yes | Yes |
| AI drafting and rewriting in the editorThe Eddy AI writing agent and AI content and FAQ creation are listed as included with the plan. HelpDocs AI drafts and rewrites are on every plan. | Yes | Yes |
| AI style and tone enforcementDocument360's published AI list covers writing, glossaries and duplicate detection, with no style or tone rules to enforce. HelpDocs enforces a house style with AI on Bloom and up. | Yes | No |
| AI meta descriptions and SEO helpersAI-generated meta titles and descriptions sit in Document360's SEO settings, marked AI on its own feature list. | Yes | Yes |
| Full-text search with failed-search reporting | Yes | Yes |
| AI-powered semantic searchHelpDocs: Ask AI draws on your monthly AI credits each time a reader uses it, so semantic search consumes the same pool as AI authoring.Ask Eddy AI search is listed among the AI capabilities included with the plan, with no separate credit purchase named. | Yes | Yes |
| AI agent that resolves live conversationsThe Eddy AI Chatbot is sold as an add-on. It answers from your knowledge base, site pages, files, FAQs and Zendesk or Freshdesk tickets, but it is one chatbot per domain with 40 MB of source content by default, and there is no live-chat inbox behind it. | No | Add-on |
Branding & customization
Making the help center look and feel like your own product, not a vendor template.
| Feature | HelpDocs | Document360 |
|---|---|---|
| Custom domain | Yes | Yes |
| No-code color, font, and layout styling | Yes | Yes |
| Custom CSS | Yes | Yes |
| Custom JavaScriptDocument360 supports project-level custom CSS and JavaScript; HelpDocs custom JS is on every plan. | Yes | Yes |
| Full HTML template control | Yes | Limited |
| Remove vendor branding (white-label)Document360 offers full white-labeling on higher tiers. HelpDocs keeps a small HelpDocs mark. | No | Yes |
| Multi-brand help centersDocument360 runs multiple projects and workspaces for separate docs sites. | No | Yes |
Access & permissions
Who can read and edit what, and whether the platform meets security reviews.
| Feature | HelpDocs | Document360 |
|---|---|---|
| Private or internal knowledge base | Yes | Yes |
| Unlimited free reader accountsHelpDocs: Anonymous readers of a public help center are unlimited and free. Gated or authenticated readers can cost extra.Document360 reader accounts apply to private projects, and the privacy model is one of the things that sets the quote. HelpDocs never charges for public viewers. | Yes | Limited |
| Content-level permission groupsHelpDocs permissioning is on Bloom and up. | Yes | Yes |
| SSO and SAMLHelpDocs SSO is on Harvest; Document360 SSO sits on higher tiers. | Yes | Yes |
| SCIM user provisioningHelpDocs: HelpDocs has limited SCIM provisioning, alongside SAML, OIDC, and JWT SSO.SSO and SCIM are both listed in Document360's security features. HelpDocs supports SSO (SAML, OIDC) and JWT, with limited SCIM provisioning. | Limited | Yes |
| Audit trailHelpDocs audit trail is on Bloom and up. | Yes | Yes |
Analytics
Understanding what readers search for, what works, and where content is failing.
| Feature | HelpDocs | Document360 |
|---|---|---|
| Article views and engagement | Yes | Yes |
| Search and failed-search reporting | Yes | Yes |
| AI answer and deflection analyticsEddy analytics and page-not-found analytics sit in Document360's standard analytics set. | Yes | Yes |
| Reader feedback and ratings | Yes | Yes |
| Contributor and team performance reportsHelpDocs includes a contributor leaderboard that ranks your most active authors. | Yes | Yes |
| Reporting data export | Yes | Yes |
Integrations & API
How the knowledge base plugs into the rest of your stack, and whether it doubles as a support suite or developer docs.
| Feature | HelpDocs | Document360 |
|---|---|---|
| Public REST API and webhooksHelpDocs: HelpDocs has a read/write REST API, plus Slack webhooks for publish, feedback, and team events. It does not have general-purpose outbound webhooks. | Limited | Yes |
| Integrations | Yes | Yes |
| Help desk integrations (Intercom, Zendesk) | Yes | Yes |
| Embeddable in-app help widgetDocument360's embedded help center puts search and articles inside your app. The AI Chatbot that answers inside it is a paid add-on. | Yes | Yes |
| Built-in live chat and messenger | No | No |
| Built-in ticketing and shared inbox | No | No |
| OpenAPI and Swagger reference renderingDocument360 is genuinely stronger for developer and API documentation. | No | Yes |
Pricing
Pricing, side by side
As of September 2026, Document360 publishes no prices at all: its pricing page is a configurator plus a sales form, and it quotes per project, meaning one knowledge base. Document360 says the quote moves with team accounts, workspaces, languages, SSO and security needs, the privacy model, and AI Premium Suite usage. The dollar figures below are third-party reports from July 2026 rather than list prices, and nothing on Document360's own site confirms them, so treat them as a rough shape only. HelpDocs pricing is public and flat.
Sprout
$99/mo billed annually (23% off). 5 editors, 1,000 AI credits/mo, AI meta features, AI drafts and rewrites, Ask AI, 3 languages, the Lighthouse widget, custom CSS and JavaScript, unlimited free public viewers.
Bloom
$239/mo billed annually (20% off). 15 editors, 5,000 AI credits/mo, AI meta features, AI drafts and rewrites, Ask AI, AI improve, AI style enforcement, 20 languages, audit trail, advanced permissioning, embedded SSO (JWT), the Lighthouse widget, custom CSS and JavaScript, custom HTML templating, unlimited free public viewers.
Harvest
$399/mo billed annually (20% off). 25 editors, 10,000 AI credits/mo, AI meta features, AI drafts and rewrites, Ask AI, AI improve, AI style enforcement, unlimited languages, audit trail, advanced permissioning, SSO with anonymous mode, IP restriction, the Lighthouse widget, custom CSS and JavaScript, custom HTML templating, unlimited free public viewers.
Professional
Per project, billed annually. Around $199-249/mo per third-party reports from July 2026, unconfirmed by Document360.
Business
Per project, billed annually. Adds more team accounts, languages, and security options. Around $399-499/mo per third-party reports from July 2026, unconfirmed by Document360.
Enterprise
Per project, billed annually. Dedicated hosting available on Enterprise+. Around $799+/mo per third-party reports from July 2026, unconfirmed by Document360.
The bottom line: As of September 2026, HelpDocs is the easier one to predict: one published price, AI credits in the plan, unlimited readers, and no per-project surcharge. A five-editor team on Sprout is $129/mo, or $99/mo billed annually, and you can read that off the page before you talk to anyone. Document360 can make sense once you need its enterprise depth, and its core Eddy AI now comes with the plan rather than as an add-on. What has not changed is that you have to negotiate to find out what a project costs, because there is no published number to compare with ours.
Switching
Switching from Document360
Moving from Document360 to HelpDocs is straightforward for a standard help center. Document360 is a built-in migration source, so there is no export-and-reimport step: in Settings > Migrations you pick Document360, supply an API token, and HelpDocs copies your categories and articles across. The migrator suite lists what every route needs before you start. Categories, articles, and images map cleanly, and unlimited free public viewers mean you do not re-price your audience on the way over. The main things to plan for are rebuilding any Document360-specific workflows or version-history requirements, since HelpDocs handles those more lightly, and updating internal links to your new domain.
- 1Generate a Document360 API token for the project you want to move.
- 2In HelpDocs, open Settings > Migrations, pick Document360, and paste the token.
- 3Run the import, then confirm categories, images, and formatting came across.
- 4Point your custom domain at HelpDocs and set up redirects from the old Document360 URLs.
- 5Turn on AI answers and the Lighthouse widget, then invite your team (public readers are free).
Honest trade-offs
Why teams pick one over the other
Why teams choose HelpDocs
- One flat, published price per knowledge base you can read off the page and buy without a sales call, from $129/mo for 5 editors to $499/mo for 25. Document360 publishes no prices at all and quotes per project.
- A published AI credit allowance on every plan, 1,000/mo on Sprout up to 10,000 on Harvest, with drafting, rewrites, and Ask AI on every plan. Document360 includes its core Eddy AI with the plan, but AI usage is one of the things that sets your quote, and the AI Premium Suite and AI Chatbot are still add-ons.
- Unlimited free public viewers on every plan, so your bill never grows with your audience.
- Self-serve migration from Document360 itself, an API token and most teams live in a day or two, plus built-in imports from Zendesk, Intercom, Help Scout, Freshdesk, ReadMe, Helpjuice, ProProfs, GitBook, and Notion. Document360's own migrations are run by its team over two to four weeks.
- Lighthouse widget on every plan puts search and Ask AI answers inside your product on the credits already in your plan, where AI answers in Document360's embedded help center need its paid AI Chatbot add-on.
- Simpler to learn and faster to launch for a small team.
Why teams choose Document360
- Deep version history with side-by-side diffs, strong for regulated or audit-heavy docs.
- A mature Category Manager for large, deeply nested documentation trees.
- A custom workflow builder for formal multi-step review and approval.
- Purpose-built API and developer documentation, including OpenAPI and Swagger references.
- Multiple projects and workspaces for organizations running many separate docs sites.
- Robust content reuse, variables, and glossary tooling for large teams.
- Longer track record and broader enterprise feature set for large documentation orgs.
FAQ
Questions about HelpDocs vs Document360
Is HelpDocs cheaper than Document360?
Can I migrate from Document360 to HelpDocs?
Which has better AI search, HelpDocs or Document360?
Is Document360 or HelpDocs better for API and developer documentation?
Does HelpDocs charge per reader, or for a second knowledge base?
Do both offer SSO and private documentation?
Is HelpDocs a good Document360 alternative?
Not decided yet
Still building a shortlist?
A head-to-head is the wrong shape when you have not narrowed the field yet. Document360 is one of twelve tools in our wider roundup, scored on the same criteria.
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