Log your own users straight into private docs by signing a JWT

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Embed SSO by signing a JSON Web Token from your app

Overview

Restrict your HelpDocs knowledge base with custom JWT single sign-on. Sign a JSON Web Token from your own application to log your existing users straight into private docs — no extra accounts, no second login — and optionally pass user data to personalize what they see.

What you can do

  • Embed SSO by signing a JSON Web Token from your app
  • No extra accounts and no second login for your users
  • Pass user data along to personalize the docs
  • Ideal for gating docs inside an existing product

Setting it up

  1. Generate a shared secret in HelpDocs
  2. Sign a JWT for your logged-in user server-side
  3. Redirect the user to your knowledge base with the token
  4. HelpDocs verifies the token and signs them in

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