HelpDocs vs Document360

A fair, up-to-date look at how the two knowledge base platforms actually differ, from pricing to AI to migration.

ComparisonUpdated July 24, 2026

The verdict

Both are capable knowledge base platforms, built for different buyers. HelpDocs wins on simplicity: flat published pricing, AI credits on every plan, and unlimited free public readers. Document360 goes deeper on enterprise docs, but its pricing is quote-only and its best AI costs extra.

HelpDocs is best for

Support and success teams who want a clean, fast customer-facing help center, transparent pricing, and AI baked in without a sales call or per-project fees.

Document360 is best for

Larger documentation teams and product orgs that need deep version history with side-by-side diffs, multi-project workspaces, formal review workflows, and dedicated API or developer documentation.

Feature by feature

How they stack up, feature by feature

A side-by-side look at what HelpDocs and Document360 each include, grouped by the job you're trying to do.

We manually reviewed each feature based on public sources. If something looks wrong, and we'll fix it.

Setup & onboarding

How quickly you can go from signup to a live, branded knowledge base.

Feature	HelpDocs	Document360
Free trial without talking to salesDocument360 offers a 14-day trial; HelpDocs needs no credit card.	Yes	Yes
Published, self-serve pricingDocument360 moved to quote-only pricing, so you cannot buy without a proposal.	Yes	No
Standalone knowledge base (no support suite required)	Yes	Yes
Live help center the same day	Yes	Limited
Starter templates and sample content	Yes	Yes
Guided migration from other toolsHelpDocs has one-click migrations from Zendesk, Intercom, Help Scout, Readme, Helpjuice, and ProProfs.	Yes	Limited

Authoring & editing

The day-to-day writing experience for the people who maintain your docs.

Feature	HelpDocs	Document360
WYSIWYG editor	Yes	Yes
Custom HTML blocks in articles	Yes	Yes
Reusable snippets and content variablesDocument360's content reuse and glossary tooling is more built out.	Limited	Yes
Category and nested navigation managementDocument360's Category Manager handles deeper trees and bulk operations.	Yes	Yes
Version history with side-by-side diffDocument360's diff and version tooling is more built out for regulated, audit-heavy docs.	Yes	Yes
Review and approval workflow builder	Limited	Yes

AI & search

How well the knowledge base answers questions and deflects tickets on its own.

Feature	HelpDocs	Document360
AI answers from your articlesDocument360's Ask Eddy AI is part of the paid AI suite, not the base plan.	Yes	Add-on
AI included in the base subscriptionEvery HelpDocs plan includes monthly AI credits; Document360 sells AI as an add-on that adds roughly 30 to 50 percent.	Yes	No
AI drafting and rewriting in the editorHelpDocs AI drafts and rewrites are on Bloom and up.	Yes	Add-on
AI style and tone enforcementHelpDocs enforces a house style on Harvest.	Yes	No
AI meta descriptions and SEO helpers	Yes	Add-on
Full-text search with failed-search reporting	Yes	Yes
AI-powered semantic searchHelpDocs: Ask AI draws on your monthly AI credits each time a reader uses it, so semantic search consumes the same pool as AI authoring.Ask Eddy AI search draws from the paid AI credit pool on Business and up.	Yes	Add-on
AI agent that resolves live conversationsDocument360 is a documentation platform, not a live-chat agent.	No	No

Branding & customization

Making the help center look and feel like your own product, not a vendor template.

Feature	HelpDocs	Document360
Custom domain	Yes	Yes
No-code color, font, and layout styling	Yes	Yes
Custom CSS	Yes	Yes
Custom JavaScriptDocument360 supports project-level custom CSS and JavaScript; HelpDocs custom JS is on Bloom and up.	Yes	Yes
Full HTML template control	Yes	Limited
Remove vendor branding (white-label)Document360 offers full white-labeling on higher tiers. HelpDocs keeps a small HelpDocs mark.	No	Yes
Multi-brand help centersDocument360 runs multiple projects and workspaces for separate docs sites.	No	Yes

Access & permissions

Who can read and edit what, and whether the platform meets security reviews.

Feature	HelpDocs	Document360
Private or internal knowledge base	Yes	Yes
Unlimited free reader accountsHelpDocs: Anonymous readers of a public help center are unlimited and free. Gated or authenticated readers can cost extra.HelpDocs never charges for public viewers; Document360 reader accounts can factor into a quote.	Yes	Limited
Content-level permission groupsHelpDocs permissioning is on Harvest.	Yes	Yes
SSO and SAMLHelpDocs SSO is on Harvest; Document360 SSO sits on higher tiers.	Yes	Yes
SCIM user provisioningHelpDocs: HelpDocs has limited SCIM provisioning, alongside SAML, OIDC, and JWT SSO.HelpDocs supports SSO (SAML, OIDC) and JWT, with limited SCIM provisioning.	Limited	Yes
Audit trailHelpDocs audit trail is on Bloom and up.	Yes	Yes

Analytics

Understanding what readers search for, what works, and where content is failing.

Feature	HelpDocs	Document360
Article views and engagement	Yes	Yes
Search and failed-search reporting	Yes	Yes
AI answer and deflection analytics	Yes	Add-on
Reader feedback and ratings	Yes	Yes
Contributor and team performance reportsHelpDocs includes a contributor leaderboard that ranks your most active authors.	Yes	Yes
Reporting data export	Yes	Yes

Integrations & API

How the knowledge base plugs into the rest of your stack, and whether it doubles as a support suite or developer docs.

Feature	HelpDocs	Document360
Public REST API and webhooksHelpDocs: HelpDocs has a read/write REST API, plus Slack webhooks for publish, feedback, and team events. It does not have general-purpose outbound webhooks.	Limited	Yes
Integrations	Yes	Yes
Help desk integrations (Intercom, Zendesk)	Yes	Yes
Embeddable in-app help widgetDocument360's KB widget embeds search and articles; AI answers inside it come from the paid Eddy add-on.	Yes	Yes
Built-in live chat and messenger	No	No
Built-in ticketing and shared inbox	No	No
OpenAPI and Swagger reference renderingDocument360 is genuinely stronger for developer and API documentation.	No	Yes

Pricing

Pricing, side by side

As of July 2026, Document360 no longer publishes prices and sells through quote-only proposals, priced per project (one knowledge base). The figures below are current market quote ranges reported by third parties, not list prices, so expect them to move with team size, languages, security needs, and AI usage. HelpDocs pricing is public and flat.

Sprout

$99/mo billed annually. 5 editors, 1,000 AI credits/mo, AI meta features, unlimited free public viewers, custom CSS.

$129/mo

Bloom

$239/mo billed annually. 15 editors, 5,000 AI credits/mo, AI drafts, rewrites, Ask AI, and AI style enforcement, audit trail, 20 languages, Lighthouse widget, custom JS and HTML templating.

$299/mo

Harvest

$399/mo billed annually. 25 editors, 10,000 AI credits/mo, unlimited languages, permissioning, SSO. Extra editors on Harvest are $25 each per month.

$499/mo

Professional

Per project, billed annually. AI features are a paid add-on. Third parties report around $199-249/mo.

Quote only

Business

Per project, billed annually. Adds more team accounts, languages, and security options. Reported around $399-499/mo.

Quote only

Enterprise

Per project, billed annually. Dedicated hosting available on Enterprise+. Reported around $799+/mo.

Quote only

The bottom line: HelpDocs is almost always cheaper and easier to predict: one published price, AI credits in the plan, unlimited readers, and no per-project surcharge. Document360 can make sense once you need its enterprise depth, but a single knowledge base with AI often lands well above HelpDocs Harvest once the AI add-on and per-project model are factored in, and you have to negotiate to find out.

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Switching

Switching from Document360

DifficultyLow to moderateTimelineMost teams are live within a day or two

Moving from Document360 to HelpDocs is straightforward for a standard help center. Document360 is not one of the one-click sources in HelpDocs migrations today, so the practical path is to export your content from Document360 (its Markdown, PDF, or API export) and bring it into HelpDocs through CSV import or the HelpDocs API. Categories, articles, and images map cleanly, and unlimited free public viewers mean you do not re-price your audience on the way over. The main things to plan for are rebuilding any Document360-specific workflows or version-history requirements, since HelpDocs handles those more lightly, and updating internal links to your new domain.

1Export your Document360 content (Markdown or PDF export, or pull articles via the Document360 API).
2Map articles and categories into a HelpDocs CSV, or push them through the HelpDocs API.
3Import into HelpDocs and confirm categories, images, and formatting came across.
4Point your custom domain at HelpDocs and set up redirects from the old Document360 URLs.
5Turn on AI answers and the Lighthouse widget, then invite your team (public readers are free).

Honest trade-offs

Why teams pick one over the other

Why teams choose HelpDocs

Public, flat pricing you can buy without a sales call, versus Document360's quote-only model.
AI is part of the subscription (monthly credits on every plan; drafting, rewrites, and Ask AI from Bloom), not a separate paid add-on.
Unlimited free reader and viewer accounts on every plan.
One flat, published price per knowledge base, versus Document360's per-project quotes.
Custom CSS on the entry plan and full custom JS and HTML templating higher up.
One-click migrations from Zendesk, Intercom, Help Scout, Readme, Helpjuice, and ProProfs.
Lighthouse widget puts contextual answers directly inside your product.
Simpler to learn and faster to launch for a small team.

Why teams choose Document360

Deep version history with side-by-side diffs, strong for regulated or audit-heavy docs.
A mature Category Manager for large, deeply nested documentation trees.
A custom workflow builder for formal multi-step review and approval.
Purpose-built API and developer documentation, including OpenAPI and Swagger references.
Multiple projects and workspaces for organizations running many separate docs sites.
Robust content reuse, variables, and glossary tooling for large teams.
Longer track record and broader enterprise feature set for large documentation orgs.

FAQ

Questions about HelpDocs vs Document360

Is HelpDocs cheaper than Document360?

Usually, yes. HelpDocs publishes flat prices from $129/mo (Sprout) to $499/mo (Harvest) with AI and unlimited readers included. Document360 is quote-only and priced per project, and its AI features cost extra, so a single knowledge base with AI often ends up above HelpDocs Harvest once you add it all up. You can start a free trial of HelpDocs without talking to sales to see the real number for your team.

Can I migrate from Document360 to HelpDocs?

Yes. Document360 is not a one-click migration source in HelpDocs yet, so you export your content from Document360 (Markdown, PDF, or its API) and import it into HelpDocs via CSV or the HelpDocs API. Articles, categories, and images map cleanly, and most teams are fully moved within a day or two.

Which has better AI search, HelpDocs or Document360?

Both offer AI-powered answers on the knowledge base. The practical difference is packaging: HelpDocs bundles AI into the subscription with monthly credits on every plan (Ask AI and AI drafting from Bloom up), while Document360 sells Ask Eddy AI as a separate paid add-on on top of the base subscription. If you want AI deflection without a second purchase, HelpDocs is the simpler route.

Is Document360 or HelpDocs better for API and developer documentation?

Document360 is the stronger choice for developer docs. It renders OpenAPI and Swagger references and has deeper versioning and workspace tooling aimed at product documentation. HelpDocs is focused on customer-facing help centers, so if API reference rendering is a core requirement, Document360 fits better.

Does HelpDocs charge per reader, or for a second knowledge base?

Public readers are always free. Every HelpDocs plan includes unlimited free public viewers, so your bill never grows with your audience. Each account is a single knowledge base, so a separate second knowledge base is a separate subscription. The contrast with Document360 is that one HelpDocs knowledge base is a single flat, published price with AI and readers included, rather than a per-project quote.

Do both offer SSO and private documentation?

Yes. Both support private or internal knowledge bases and SSO. On HelpDocs, the audit trail is on Bloom and up, while SSO and permissioning are on the Harvest plan; on Document360 these sit on higher tiers. Document360 also offers SCIM user provisioning, which HelpDocs does not.

Is HelpDocs a good Document360 alternative?

Yes, for most teams that want a dedicated, authoritative knowledge base without enterprise overhead. HelpDocs is a strong Document360 alternative when you want flat, published pricing, unlimited free public viewers, and AI included in every plan rather than quote-only pricing with a paid AI add-on. If you specifically need deep API reference docs and formal review workflows, Document360 may still fit better.

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