143+ Features

Generate and manage API keys for secure programmatic access to your knowledge base.

Add visual icons to articles that help users quickly identify and scan content at a glance.

Manage article lifecycle with draft, published, archived, and scheduled status options.

Organize articles with custom tags for better content management, filtering, and discoverability.

Create prominent call-to-action buttons that guide users and make important links stand out in your content.

Highlight important information with styled note, tip, warning, and success callout boxes.

Add eye-catching icons to categories that help users navigate and find content faster.

Display code snippets with syntax highlighting and copy-to-clipboard functionality.

Add collapsible sections to articles for optional details and better content organization.

Access quick actions and search with a keyboard-driven command palette interface.

Build reusable content blocks to maintain consistency and speed up article creation.

Create shareable clips of specific article sections for targeted knowledge sharing.

Customize list styles with different bullet points, numbers, and formatting options.

Add extra spacing and whitespace to control article layout and improve readability.

Embed rich media from Twitter, YouTube, Loom, and other platforms directly into your articles.

Import articles from Word documents, PDFs, and other file formats to quickly migrate content.

Add custom background images to your header for enhanced visual branding.

Insert custom HTML snippets directly into articles for interactive elements and advanced formatting.

Add images to articles with drag-and-drop uploading and automatic optimization.

Let users click to expand images and GIFs in a full-screen lightbox for detailed viewing.

Insert images within ordered and unordered lists without breaking list formatting.

Test and debug JWT authentication tokens for secure, gated knowledge base access.

Build comprehensive knowledge bases from scratch with intuitive structure and organization.

Write content in Markdown format for faster authoring with familiar syntax.

Host your knowledge base on multiple custom domains to serve different audiences, brands, or regions.

Set fallback Open Graph images for better social media sharing and link previews.

Create numbered lists with automatic numbering and nested list support.

Set custom profile images for team members to personalize authorship and collaboration.

Add styled quote blocks to highlight testimonials, important statements, or citations.

Ensure video embeds scale responsively across all screen sizes and devices.

Support right-to-left languages like Arabic and Hebrew with automatic text direction.

Make wide tables horizontally scrollable for better mobile and responsive viewing.

Organize content with nested subcategories for deeper information architecture and hierarchy.

Add auto-generated tables of contents to long-form articles for easy navigation and better user experience.

Format text with bold, italics, headings, lists, and other rich styling options.

Create URL redirects to preserve SEO value when reorganizing content or changing article URLs.

Embed videos from YouTube, Vimeo, Wistia, and other platforms for rich media content.

Create draft versions of published articles to safely edit and preview changes before going live.

Generate draft articles from prompts using AI-powered content creation.

Transform PDF documents into fully-formatted knowledge base articles with AI-powered extraction.

Track your AI usage and credit consumption for AI-powered content generation features.

Automatically generate descriptive alt tags for images to improve accessibility and SEO.

Automatically generate metadata like descriptions, short versions, and tags for better article organization.

Refine and improve existing content with AI-powered rewriting that matches your team's style and tone.

Let visitors ask questions in natural language and get AI-powered answers from your content.

Apply your own CSS styles to fully customize your knowledge base design and match your brand perfectly.

Host your knowledge base on your own custom domain for seamless brand integration.

Set a custom favicon to reinforce your brand identity in browser tabs and bookmarks.

Customize the feedback icons and labels to match your brand voice and terminology.

Create fully custom HTML templates for complete design control over your knowledge base.

Inject custom JavaScript to add interactive functionality and advanced behaviors to your knowledge base.

Add custom links to your header navigation to seamlessly connect users to external resources and pages.

Offer visitors a dark mode theme option for comfortable reading in low-light environments.

Customize where your knowledge base logo links to for better navigation control.

Optimize how your documentation appears when users print articles for offline reference.

Track which articles users click from search and category pages to optimize content placement.

Filter and search articles by status, author, tags, and categories for efficient content management.

Analyze what users search for and which results they click to improve content.

Identify content gaps by analyzing searches that return no results or low engagement.

Automatically suggest relevant content when users land on broken or missing pages.

Identify your most-viewed and most-helpful articles to understand content performance.

Choose your preferred URL structure and format for articles to optimize SEO and readability.

Integrate Lighthouse trigger buttons directly in Webflow to open your knowledge base in a slide-out widget.

Embed your knowledge base as an in-app widget for contextual, searchable help.

Install the Lighthouse widget to embed your docs in a searchable slide-out panel in your app.

Integrate Lighthouse with your live chat provider for seamless help widget and chat experiences.

Connect Ada's AI-powered chatbot to surface your knowledge base content in automated conversations.

Integrate Aide to provide AI-powered support experiences using your knowledge base content.

Embed interactive Arcade product demos and walkthroughs directly into your articles.

Connect Belco's customer messaging platform to integrate your docs with support conversations.

Train Chatbase AI chatbots on your knowledge base content for intelligent customer support.

Designate which articles are available to AI chatbots and virtual assistants.

Embed Chatra's live chat widget in your documentation for real-time customer support.

Access powerful knowledge base tools directly from your browser with our Chrome extension.

Create and edit articles directly from anywhere on the web with our Chrome extension.

Display customizable cookie consent banners to comply with GDPR and privacy regulations effortlessly.

Add Crisp's messaging platform to your docs for seamless customer communication.

Enable community discussions on articles with Disqus comment integration.

Collect feedback and bug reports directly in your knowledge base with Doorbell.

Add Drift's conversational marketing and sales chat widget to your documentation.

Use Drift Composer to create personalized conversational experiences with your docs content.

Build Drift playbooks and conversational marketing flows powered by your knowledge base.

Embed engaging surveys and feedback forms to gather customer insights directly in your knowledge base.

Connect Front's shared inbox to surface relevant knowledge base articles in support conversations.

Search and insert knowledge base articles directly within Front support conversations.

Track user behavior and capture session replays to understand exactly how customers interact with your docs.

Connect Gainsight PX to track product analytics and user behavior in your documentation.

Track visitor behavior and gather insights with Google Analytics integrated into your knowledge base.

Connect Gorgias helpdesk to streamline support by surfacing relevant articles in tickets.

Add GoSquared analytics to track real-time visitor activity and engagement in your docs.

Automatically capture user interactions and behavior with Heap analytics integration.

Visualize user behavior with heatmaps, recordings, and feedback to optimize your documentation experience.

Monitor your knowledge base uptime and performance with Hyperping status alerts.

Power Intercom's Fin AI agent with your knowledge base as an authoritative content source.

Embed Intercom's live chat messenger in your docs so users can get instant support without leaving.

Install Intercom's messenger app to provide contextual support within your documentation.

Add Kommunicate's live chat and chatbot capabilities directly to your documentation.

Embed LiveChat's support widget to provide instant assistance while users browse your docs.

Embed interactive Lucidchart diagrams and flowcharts directly into your articles.

Track documentation analytics with privacy-friendly Plausible Analytics integration.

Send knowledge base analytics and events to Segment for unified customer data tracking.

Connect Slack to get real-time notifications about content changes, feedback, and analytics.

Install the Slack app to receive notifications and manage content from Slack channels.

Display your StatusPage status directly in your docs to keep users informed about incidents.

Integrate Zendesk Sunshine Conversations for omnichannel messaging in your documentation.

Connect your knowledge base to ticketing systems to surface articles in support workflows.

Connect your knowledge base to Zapier chatbots for automated support workflows.

Access comprehensive analytics across feedback, search, health, and content performance.

Filter analytics by date range, article, category, and more for targeted insights.

Visualize user navigation paths through your docs with interactive flamegraph charts.

Monitor key health indicators like feedback scores, search success, and content performance.

Track team productivity and contributions with gamified leaderboard analytics.

See how visitors discover and navigate through your knowledge base content.

Understand the difference between article views and total sessions in your analytics.

Add as many team members as you need to collaborate on your knowledge base.

Update multiple articles at once with bulk editing for tags, categories, permissions, and more.

Provide a built-in contact form for users to reach support when they can't find answers.

See who's editing articles in real-time and avoid conflicts with intelligent collision detection.

Invite, manage, and control team member access and roles across your knowledge base.

Translate articles into multiple languages with manual or machine translation options.

Translate category names and descriptions to create fully localized navigation.

Track machine translation usage and credit consumption across all languages.

Configure machine translation behavior to control how automated translations are generated.

Create multilingual knowledge bases to serve global audiences in their native languages.

Deliver knowledge base content in multiple languages with translation management tools.

Allow read-only access for SSO users without requiring full account provisioning.

Control article access by assigning permission groups to restrict content to specific user segments.

Control access to entire categories by assigning permission groups for streamlined content security.

Restrict internal users from editing public articles to prevent accidental changes.

Restrict your knowledge base with custom JWT-based single sign-on authentication.

Enable OpenID Connect single sign-on for flexible enterprise authentication.

Create granular permission groups to control content access across different user segments.

Remove permission restrictions from articles to make content publicly accessible.

Control content visibility with powerful permissions to create private or restricted documentation.

Enable SAML SSO for secure enterprise authentication with your identity provider.

Let team members sign in to HelpDocs with their Slack credentials for seamless authentication.

Secure team accounts with two-factor authentication for enhanced security.

Serve your documentation to unlimited public visitors without viewer limits or usage caps.

Export analytics data to CSV for custom reporting and in-depth performance analysis.

Export and backup your entire knowledge base content for archival and migration purposes.

Migrate your existing documentation from other platforms with bulk import tools.

Export articles as professionally formatted PDFs for offline access and distribution.

Export articles to Microsoft Word format for offline editing and content collaboration.