One knowledge base. Different knowledge.

Permissioning, SSO, private docs, and audit trails, working quietly in the background. Everything stays in one place. Everyone sees only what's theirs.

Permissioning

Show the right docs to the right people.

Group your audiences and control exactly who can view, edit, and publish, right down to individual categories.

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// sign your user in
const token = sign(user)
eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9…

Embedded SSO with JWT.

Sign a JWT to log your own users straight into private docs, no extra accounts, no second login.

Read the JWT guide
SAML OpenID OIDC

SAML, OpenID & OIDC.

Connect the identity provider your team already uses and let people sign in with their existing credentials.

See supported providers
Anonymous session

Anonymous SSO mode.

Gate content behind a login without collecting identities. Grant access while keeping readers anonymous.

Explore anonymous mode

Permissioning and SSO are only available on certain plans.

Let identity handle access.

Sign people in with the tools they already use, and let their identity decide what they can see. No spreadsheets of who gets what.

Single sign-on

Connect your identity provider so people sign in securely with the credentials they already use.

// sign your user in
const token = sign(user)
eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9…

Embedded SSO with JWT.

Sign a JWT to log your own users straight into private docs. No extra accounts, no second login.

Logged-in-only access

Require a login to read the knowledge base, so nothing is public until you say so.

Default roles

New teammates land with exactly the right permissions, automatically.

SSO email domains

Only let people sign up through SSO if their email is on an approved domain. Leave it open to any domain, or lock it down completely.

@yourcompany.com

Redirect on logout

Send people somewhere specific when they log out, like your own SSO logout URL, so signing out of your docs signs them out everywhere.

yourdomain.com/sso/logout
Accountability

Know who changed what, when.

Every edit is on the record. A complete, timestamped history keeps your documentation accountable and compliance-ready.

  • Audit trail. A filterable log of all changes.
  • Change history. Compare versions and roll back any time.
  • Export ready. Export your audit data via CSV at any time.
Permissioning tools

Split content with ease.

Carve one knowledge base into the right slices for every audience. Set access from the pink key on any category or article, group people, and check it before you ship.

Enforce on descendants

Save time and keep content safe by enforcing a category's permission groups on every category and article inside it.

Restrict by role

Grant access by role as well as by group, so Editors, Viewers, and Admins are covered without naming names.

Read-only group members

Add people as read-only members of a group so they can see the articles, but never edit them.

Assign groups via JWT

Add permission group info to your JWT tokens to show different content to different segments, driven by your own business logic.

More controls for growing teams.

The small settings that matter once you scale, all in one place and out of your way.

Shared passwords
IP restrictions *
Spam filters
Roles & permissions *
Custom branding
Category ordering
Open Graph images
Logged-in-only access

*on certain plans

With you every step of the way.

From your first article to a knowledge base that gives you detailed reports, HelpDocs supports every stage of your documentation journey.

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