Give customers instant answers

Rabbit riding a Goose and holding out a book to catch flying tickets

Streamline customer support with knowledge base software your customers and team will adore. It's fast, flexible, and super simple to use.

Support tickets flying
Qantas frequent flyer logo

Build a beautiful knowledge base in minutes

Get a knowledge base up and running for your company without the hassle of pushing code, creating a template, or implementing search.

Intelligent search that works outta the box

We've worked on our search algorithm for years so you don't have to. Our search is typo tolerant and blazing fast to give customers accurate results in milliseconds.

Customize as little or as much as you want

HelpDocs comes everything you need to create a unique brand experience. CSS, JavaScript, and HTML templates give you as much control as you want.

Features to give a boost to your articles

Give your writers a boost with bulk tools, keyboard shortcuts, filtering, article blocks, and much more. No more creating everything you need from scratch.

Empowering Humans to Take Control of Their Health

How a nutrition company is shaping an industry and helping change the way people look at metabolic health.

Read H.V.M.N.'s story

See what customers are building with Showcase

Showcase gives you a glimpse into what's possible with the HelpDocs platform. From online shops helping customers with shipments to software powering blockchain storage.

Check out the Showcase
tentree

Host with HelpDocs and power up your support

Advanced caching, smart integrations, and SEO-focused templates mean your customers will find answers blazingly fastβ€”and your customer support team will too.

Native integrations to fly through support tickets

Search and paste with our Front and Chrome integrations. Keep support synchronous with our live chat integrations. Communicate downtime with our status integrations.

Radiant blazing fast templates

We're always pushing the limits by using the latest technology to create accessible, adaptable, and designed templates you don't have to touch. Or you can totally touch. That's up to you.

Organize, categorize, synchronize

It doesn't take much to change up your knowledge base. Drag and drop categories and articles, save changes before publishing, and do it all without saving over each other in the process.

Star Wars Robots and Educating the Future Innovators

Sphero is one of the best known consumer robotics companies in the world. Learn about how important the future of education is to them and how they use HelpDocs to keep millions of consumers happy.

Read Sphero's story

Monitor to keep articles helpful and fresh

Know what visitors are viewing, searching for, and clicking with Stats. Feedback helps you understand what people think. Stale gives your team an easy way to keep articles relevant.

See what's trending at a glance

Dive into the stats and explore what's hot so you can proactively send customers to the right articles.

Keep articles fresh by making them Stale

Waive withering by notifying everyone articles are outdated now or in the future in a couple clicks.

Update your template without pushing live

.dev helps you build your new knowledge base template without worrying about changing it live.

How ready2order Scaled Support for Store Owners Across the Globe

As ready2order started to scale and transition from hundreds to thousands of customers, it was starting to become difficult for the team to overlook the downsides of their current knowledge base solution.

Read ready2order's story

Power up with integrations

Connect integrations and make HelpDocs part of your workflow.

Lighthouse icon
Lighthouse
Show contextual help inside your app so your customers don't have to leave using our native widget.
Slack logo
Slack
Create and search your HelpDocs with /slash commands and get notifications about interesting events.
Front logo
Front
Find & share knowledge base articles with your customers & team directly in Front.
Intercom logo
Intercom
Search for KB articles in multiple languages from inside Intercom and talk to visitors on your knowledge base.
Chrome
Speedily search and paste answers from your knowledge base across the web from any tab in Google Chrome.
GoSquared
Chat to visitors on your knowledge base in real-time and prompt them to get in touch if they're stuck.
We've got even more! Check them out

Show certain articles to certain users

Segment your content so only groups of customers see bits of content. Or only team members see internal articles. But we didn't stop there.

Translate articles without changing the formatting with the most advanced translation engine. Use Single Sign On to keep your team experience consistent. Audit trail means you can see who did what when.

See all the Growth features

Start creating docs right away

Get your knowledge base started the right way with 14 days free. No credit card required.