Help customers help themselves
Create an authoritative knowledge base to guide your users when they're stuck, reduce support load for your team, and provide a better experience.
Start with 14 days, freeJoin a WorkshopThere's no credit card required.
HelpDocs enables millions to streamline their support
Serving 70+ million articles a month, we help some wonderful companies & non-profits support smarter.
HelpDocs has given us a high quality, easy to use area to store important information that our users need to know. It empowers our users to get the information they need themselves
Steve Funk, Head of SupportBefore HelpDocs we answered the same question a couple of times a day. Now we can cut down the working hours and scale our customer success team
Christoph Schachner, Marketing Manager
Provide support customers don't have to wait around for
Forget timezones, support customers 24/7 in any language. Make sure customers can find the answer they're looking for, even if you're offline or don't speak the language.
World class knowledge base searchWe're constantly tweaking our search algorithm to make it effortless for customers to find what they're looking for.
Lives inside native integrationsLighthouse and integrations with Chrome, Front, Slack, and Intercom, all use the same great search. Find articles in a few taps.
Complexity unwrapped in secondsWe'll dig through your titles, tags, content, and descriptions to find the most relevant article for a given query, super quickly.
Machine translationsNeural machine translations let you translate articles automatically in seconds.
Internationalization stringsTranslate common i18n strings that appear on your knowledge base to fit your brand voice or language.
Supports 100+ languagesWrite articles in hundreds of languages. Use something niche? We can probably support that too.
Quick switcherWe'll automatically direct customers to their preferred language. Then they can quickly access different languages from a dropdown.
Syntax-rich code blocksEasy to read, syntax-rich code blocks make it simple for developers to read code. It makes it easier for them to follow and understand.
Automatic ordered listsWe'll generate beautifully styled numbered lists based on your brand color scheme, no need to add CSS yourself.
Callouts to highlight informationWith warning, info, and tip callouts you can bring users' attention to certain content with a click.
Table of contentsCheck a box and we'll generate an automatic table of contents based on your headings. Nothing more needed.
Quick feedbackVisitors can leave feedback on your articles, making it easier to find outdated articles and update poor quality content.
Search analyticsSimilar search terms are grouped in the dashboard, making it easy to find out where customers are getting stuck, and helping identify areas your documentation is lacking.
Popular articlesSee at a glance which of your articles is performing best, and those that aren't being fully utilized.
Tickets avoidedGet an idea of how well your knowledge base is deflecting tickets that your support team would otherwise have received.
Lighthouse
A self-serve experience inside your app
Lighthouse is a nifty widget that can help your customers find their own answers without having to leave your app.
- Customizable branding with sensible defaults
- Our super simple widget API lets you customize the look and feel of Lighthouse, plus show specific content to users when and where you need to.
- Plays well with live chat services or the native contact form
Slack Integration
Interact with HelpDocs from inside Slack
Get instant notifications in your team chat when actions are taken on HelpDocs, plus search and create articles with /slash commands.
Learn moreKeep content organized, and your support team happy
With a powerful custom text editor, simple interface, and advanced settings, HelpDocs makes it effortless to keep on top of your help content.
Maintain articles and orderSee your knowledge base structure and any stale articles at a glance. Reorder articles with drag and drop. Use instant search to find articles with a few keystrokes.
Super SEO friendlyEverything's optimized for search engines, and our customers see fantastic results. We take care of open graph, structured data and sitemaps so you don't have to worry.
Advanced taxonomyWith infinitely nestable categories and articles it's easy to organize your content in a way users will understand.
Role-based permissionsRestrict access to some HelpDocs features by user role. From read-only to administrator, we have a role for you.
Powerful custom text editorWriting beautifully formatted articles is a breeze with our custom-built text editor. Easy writing, easy reading.
Article versioningWe store multiple versions of each article. Accidentally deleted an important paragraph? Restore it with a click.
Mark articles as staleLet your team know when an article needs updating by marking content as stale. You can even do this automatically on a certain date. We'll send you email reminders to update them.
Power users, rejoiceSpeedy typer? Advanced user? Enjoy text editor shortcuts, HTML blocks, Markdown support and more.
Filter analytics and download reportsFilter stats by user, category, IP address, time period and more. Get the data you need to make informed product decisions.
Search analyticsSimilar search terms are grouped in the dashboard, making it easy to find out where customers are getting stuck, and helping identify areas your documentation is lacking.
Join us for a live Session
Learn the ins and outs of creating a knowledge base, making the most out of HelpDocs, and get the chance to ask questions live.
View the schedule
Front
Plugged in to your workflow
Search and insert articles into email with a click. Create articles right along side. You can also even add Front Chat to your knowledge base to stay even closer to your customers.
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Intercom
Help users where they're at
Let your Intercom users search HelpDocs from inside the Messenger, and send them articles from the Composer. You can add the widget to your docs too.
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Chrome
Docs, docs, wherever you are
Find, create, and insert links to articles in your favorite help desk software (on any webpage) with our Google Chrome extension.
Explore all our integrations
We integrate with a bunch of your favorite tools already, and there's plenty more coming.
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Happier customers, less support
Create your knowledge base and start helping customers around the globe, around the clock