HelpDocs enables millions to streamline their support
Serving 70+ million articles a month, we help some wonderful companies & non-profits support smarter.
HelpDocs has given us a high quality, easy to use area to store important information that our users need to know. It empowers our users to get the information they need themselvesSteve Funk, Head of Support
Provide support customers don't have to wait around for
Forget timezones, support customers 24/7 in any language. Make sure customers can find the answer they're looking for, even if you're offline or don't speak the language.
World class knowledge base search
We're constantly tweaking our search algorithm to make it effortless for customers to find what they're looking for.Lives inside native integrations
Lighthouse and integrations with Chrome, Front, Slack, and Intercom, all use the same great search. Find articles in a few taps.Complexity unwrapped in seconds
We'll dig through your titles, tags, content, and descriptions to find the most relevant article for a given query, super quickly.
Neural machine translations let you translate articles automatically in seconds.Internationalization strings
Translate common i18n strings that appear on your knowledge base to fit your brand voice or language.Supports 100+ languages
Write articles in hundreds of languages. Use something niche? We can probably support that too.Quick switcher
We'll automatically direct customers to their preferred language. Then they can quickly access different languages from a dropdown.
Syntax-rich code blocks
Easy to read, syntax-rich code blocks make it simple for developers to read code. It makes it easier for them to follow and understand.Automatic ordered lists
We'll generate beautifully styled numbered lists based on your brand color scheme, no need to add CSS yourself.Callouts to highlight information
With warning, info, and tip callouts you can bring users' attention to certain content with a click.Table of contents
Check a box and we'll generate an automatic table of contents based on your headings. Nothing more needed.
Visitors can leave feedback on your articles, making it easier to find outdated articles and update poor quality content.Search analytics
Similar search terms are grouped in the dashboard, making it easy to find out where customers are getting stuck, and helping identify areas your documentation is lacking.Popular articles
See at a glance which of your articles is performing best, and those that aren't being fully utilized.Tickets avoided
Get an idea of how well your knowledge base is deflecting tickets that your support team would otherwise have received.
A self-serve experience inside your app
Lighthouse is a nifty widget that can help your customers find their own answers without having to leave your app.
- Customizable branding with sensible defaults
- Our super simple widget API lets you customize the look and feel of Lighthouse, plus show specific content to users when and where you need to.
- Plays well with live chat services or the native contact form
Interact with HelpDocs from inside Slack
Get instant notifications in your team chat when actions are taken on HelpDocs, plus search and create articles with /slash commands.Learn more
Keep content organized, and your support team happy
With a powerful custom text editor, simple interface, and advanced settings, HelpDocs makes it effortless to keep on top of your help content.
Maintain articles and order
See your knowledge base structure and any stale articles at a glance. Reorder articles with drag and drop. Use instant search to find articles with a few keystrokes.
Super SEO friendly
Everything's optimized for search engines, and our customers see fantastic results. We take care of open graph, structured data and sitemaps so you don't have to worry.
With infinitely nestable categories and articles it's easy to organize your content in a way users will understand.
Restrict access to some HelpDocs features by user role. From read-only to administrator, we have a role for you.
Powerful custom text editor
Writing beautifully formatted articles is a breeze with our custom-built text editor. Easy writing, easy reading.
We store multiple versions of each article. Accidentally deleted an important paragraph? Restore it with a click.
Mark articles as stale
Let your team know when an article needs updating by marking content as stale. You can even do this automatically on a certain date. We'll send you email reminders to update them.
Power users, rejoice
Speedy typer? Advanced user? Enjoy text editor shortcuts, HTML blocks, Markdown support and more.
Filter analytics and download reports
Filter stats by user, category, IP address, time period and more. Get the data you need to make informed product decisions.
Track the efficacy of your knowledge base by monitoring how many users get in touch.
On the flip side, see how many users didn't get in touch that otherwise would have.
Similar search terms are grouped in the dashboard, making it easy to find out where customers are getting stuck, and helping identify areas your documentation is lacking.
Plugged in to your workflow
Search and insert articles into email with a click. Create articles right along side. You can also even add Front Chat to your knowledge base to stay even closer to your customers.Read more
Help users where they're at
Let your Intercom users search HelpDocs from inside the Messenger, and send them articles from the Composer. You can add the widget to your docs too.Read more
Docs, docs, wherever you are
Find, create, and insert links to articles in your favorite help desk software (on any webpage) with our Google Chrome extension.