Create a knowledge hub for your customers and AI.
HelpDocs is the AI-ready documentation platform that turns your knowledge into accurate, contextual answers—across every channel.
Brand and customize
Make your Knowledge Base feel like home. Tweak colors and templates—or go full custom with CSS, JavaScript, and HTML templates.
Create and publish
Writing docs should be fun. Use our sleek editor, create drafts using AI, and publish in seconds. Smart search makes answers easy to find.
Scale and optimize
Know what customers need before they ask. Track searches, collect feedback, and tweak articles to create a refined experience.
Connect and integrate
Hook up Intercom, Slack, Front, and more. Automate workflows, keep support in sync, and make life easier—all without the messy setup.
Echo Alexander
"Before HelpDocs we had an 80 page PDF that was our user guide"
Learn how they scaled their support.
Marijn Vlug
"We were happy that we found HelpDocs, as this software covered 100% of our needs!"
Learn how they reduced their support tickets by 25%.
Corine Barbazanges
"Because HelpDocs is user friendly and because you get a pleasant result with what you create, it makes you want to use it"
Find out how they a provide multilingual self-serve experience.
Fly with HelpDocs AI
Streamline your documentation publishing workflow with our comphrensive AI suite.
Create a Knowledge Base that feels like it belongs.
Use our native tools to update colors, logo, template, and nav items.
Use our .dev feature to test updates to your knowledge base.
Style and change behaviour with CSS and JavaScript to make tweaks.
Develop an custom HTML template with Handlebars for full control.
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Connect to Your Support Stack
Deliver help exactly where your users need it—inside the tools your team already loves.
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A strong foundation for serving engaging help content.
A text editor that's been built from the ground up for technical writers to create engaging articles.
With beautiful login pages, easy signup, simple roles, and conflict management, our platform works great for small and large teams.
Using a lot of the same content? Insert either static or dynamic Clips to make creating help articles a breeze.
Create simple to use international support docs with our suite of tools designed specifically for serving your content in different languages.
Real Docs. Real Results.
See how companies use HelpDocs to scale support, power AI answers, and create exceptional self-serve experiences.
eCommerce
Software
Software
Software
Software
Improve and streamline your self-serve support.
Get search terms, their search results, and what people clicked so you can drill down and see what's working and what's not.
Get an overview of article views and see which ones are the most popular when.
Understand what's changing inside your account with a filterable audit trail.
Get the lowdown on what visitors find useful and what they don't so you can improve your docs.
Different docs for different people.
Make the most of Permissioning on the Grow plan, a fully integrated experience to serve unique content across your knowledge base.
Create groups, assign content, and set up special links so you can share special content to anyone.
Latest resources from Learn.
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Add us to your support stack.
Provide your customers a blooming support experience by providing them world-class self-serve support. Give us a spin for 14 days free—no credit card involved.
