Help Customers Help Themselves
Create an authoritative knowledge base to guide your users when they're stuck, reduce support load for your team, and provide a better experience.
Start with 14 days, freeSee exampleThere's no credit card required.
Happier Customers
Publish docs that instantly help your customers use your product whether you’re busy in a meeting or getting some well deserved rest.
Scale Your Success
Building and running a business is difficult. Reduce tickets without technical headaches by building your docs on our reliable infrastructure.
Fits into Your Support Stack
We build integrations with other popular support services so you can copy, paste, and help customers without barriers.
HelpDocs being just FAQ software without the unnecessary bloat is a blessing. Oh and did I mention the support? Absolutely fantastic.
Aram Zegerius, Data & Intelligence
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Happier Customers
Provide support customers don't have to wait around for
Forget timezones, support customers 24/7 in any language. Whether you're online or even speak the language you can make sure they find the answer they're looking for.
World class knowledge base searchWe're constantly tweaking our search algorithms to make it effortless for customers to find what they're looking for.
Lives inside native integrationsLighthouse and integrations like Chrome, Front, Slack, and Intercom come with the same great search. Find articles in a few taps.
Complexity delivered in secondsWe'll dig through your titles, tags, your content, and description to find the most relevant article based on the query, super quickly.
Machine translationsNeural machine translations mean articles can be automatically translated in seconds.
i18n stringsTranslate common strings around the knowledge to fit your language or brand style.
Supports 100+ languagesChoose as many languages as you like from our collection.
Quick pickerCustomers can quickly access different languages from a dropdown.
Syntax-rich code blocksEasy to read, syntax-rich code blocks make it simple for developers to read code they might need to follow or understand.
Automatic ordered listsWe'll generate a beautiful, useful numbered list based on your primary color, no need to add CSS yourself.
Callouts to highlight informationWith warning, info, and tip callouts, you can bring attention to certain content with a click.
Table of contentsTick and box and we'll generate a smart table of contents based on your headings. Nothing more needed.
Quick feedbackVisitors can leave feedback about your articles, making it easier to find outdated or improvable articles.
Search analyticsSmart groups make it easy to find out where customers are getting stuck and when results don't show.
Popular articlesLearn what articles customers are reading when they visit your knowledge base.
Tickets avoidedGet an estimated number of tickets you've avoided because you have a knowledge base.
Lighthouse
Self-serve without the extra tabs
Lighthouse is a nifty widget that can help your customers find their own answers, but without having to leave your app.
- Automatic branding based on your HelpDocs account
- Super simple widget API to customize things and even open articles or entire categories
- Integrates snuggly with live chat services or the native contact form
Slack Integration
Get notified as a team, where work happens
Feed everything from contact forms to feedback right into your channel. Search and create articles right inside the composer.
Learn moreScale Your Support
Keep content tidy and your support team happy
With a powerful custom text editor, simple interface, and advanced settings, HelpDocs makes it effortless to keep on top of your help content.
Maintain articles and orderPublish, edit, and reorder articles so everything's up to date and tidy. Search to find what you need.
Super SEO friendlyAlter descriptions for categories and articles. We'll automatically regenerate your sitemap on the fly.
Infinite subcategoriesWith infinite subcategories it's easy to reorganize your content for easier consumption and better search.
Different members, different rolesInvite your whole team to contribute, but restrict things like settings or stats to people that need them.
Powerful custom text editorWe built our text editor from the ground up, so you'll find it an easy experience to write articles that stand out.
Article versioningSaved something you shouldn't have? You can restore the last 10 versions in a click of a button.
Mark articles as staleKeep your team on top of outdated articles by marking them as stale, so everyone knows it needs updating.
Power users, rejoiceSpeedy typer? Advanced user? Things like text editor shortcuts, meta descriptions, and more are built in.
Filter analytics to form reportsTweak the stats you see based on categories, IP address, time, and more to get the best insight possible.
Contact formsTrack how many contact forms you get and how it correlates with your views and searches.
Search analyticsSmart groups make it easy to find out where customers are getting stuck and when results don't show.
Before HelpDocs we answered the same question a couple of times a day. Now we can cut down the working hours and scale our customer success team
Christoph Schachner, Marketing & SEO Manager
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Front
Ready on the sidelines
Search, create, or insert articles right next and into your email. You can also add Front Chat to your knowledge base.
Read moreIntercom
Context in a click
Add article search to your Messenger home, search articles from the composer, and add the widget to your knowledge base.
Read moreChrome
Docs, all over the web
Quickly search, copy, and paste all over the web so you can help customers whatever software you use in a few clicks.
Read moreFits into Your Support Stack
Explore all our integrations
We love plugging into your favorite tools and we're always adding more.
Explore allHelpDocs has given us a high quality, easy to use area to store important information that our users need to know. It empowers our users to get the information they need themselves
Steve Funk, Head of Support
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Happier customers, less support
Create your knowledge base and start helping customers around the globe, around the clock