Streamline customer support with knowledge base software your customers and team will adore. It's fast, flexible, and super simple to use.
Get a knowledge base up and running for your company without the hassle of pushing code, creating a template, or implementing search.
We've worked on our search algorithm for years so you don't have to. Our search is typo tolerant and blazing fast to give customers accurate results in milliseconds.
HelpDocs comes everything you need to create a unique brand experience. CSS, JavaScript, and HTML templates give you as much control as you want.
Give your writers a boost with bulk tools, keyboard shortcuts, filtering, article blocks, and much more. No more creating everything you need from scratch.
How a nutrition company is shaping an industry and helping change the way people look at metabolic health.
Showcase gives you a glimpse into what's possible with the HelpDocs platform. From online shops helping customers with shipments to software powering blockchain storage.
Check out the Showcase
Advanced caching, smart integrations, and SEO-focused templates mean your customers will find answers blazingly fast—and your customer support team will too.
Search and paste with our Front and Chrome integrations. Keep support synchronous with our live chat integrations. Communicate downtime with our status integrations.
We're always pushing the limits by using the latest technology to create accessible, adaptable, and designed templates you don't have to touch. Or you can totally touch. That's up to you.
It doesn't take much to change up your knowledge base. Drag and drop categories and articles, save changes before publishing, and do it all without saving over each other in the process.
Sphero is one of the best known consumer robotics companies in the world. Learn about how important the future of education is to them and how they use HelpDocs to keep millions of consumers happy.
Know what visitors are viewing, searching for, and clicking with Stats. Feedback helps you understand what people think. Stale gives your team an easy way to keep articles relevant.
Dive into the stats and explore what's hot so you can proactively send customers to the right articles.
Waive withering by notifying everyone articles are outdated now or in the future in a couple clicks.
As ready2order started to scale and transition from hundreds to thousands of customers, it was starting to become difficult for the team to overlook the downsides of their current knowledge base solution.
Connect integrations and make HelpDocs part of your workflow.
Segment your content so only groups of customers see bits of content. Or only team members see internal articles. But we didn't stop there.
Translate articles without changing the formatting with the most advanced translation engine. Use Single Sign On to keep your team experience consistent. Audit trail means you can see who did what when.
