Give customers instant answers.

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Streamline customer support with knowledge base software your customers and team will adore. It's fast, flexible, and super simple to use.

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Provide instant support, well, instantly.

Get a knowledge base up and running for your company without the hassle of pushing code, creating a template, or implementing search.

Reuse content with Clips

Store Clips so you can insert the same content over and over without having to write it all out again.

Easy import & export tools

Import your content from other knowledge base services and easily export them from us too.

Instant, reliable search

Get fuzzy search that matches to article titles, tags, body and more without any set up from you.

SEO optimized templates

We build in-house templates that help you rank well in search results and make sure your customers get a great experience.

Help your customers in 100+ languages

With the Pro plan you can support customers all over the world from one help center.

Format your articles with blocks

Make your articles readable with callouts and code blocks, or add your own custom HTML blocks.

Solvo's logo

Solvo help over 5.5 million people in The Netherlands find, compare, and book medical specialists every month. With this in mind, they needed a solution that was quick to set up and manage.

With HelpDocs they were able to reduce their support load and save their customers time.

Read the customer story
Solvo's knowledge base
Sphero in the water with a child in the background

Sphero is one of the best known consumer robotics companies in the world. Learn about how important the future of education is to them and how they use HelpDocs to keep millions of consumers happy.

ready2order is a point-of-sale system for small to medium sized companies. This makes it possible for smaller companies to take advantage of the same tools that their bigger competitors use. See how they reduced the strain of support by using HelpDocs.

Read the customer story

Referral Rock are creating a scalable referral mechanism that slots in with your existing marketing channels. We had a chat about the future of marketing, word-of-mouth, and customer experience.

Read the customer story

Tweak, order, and update your help docs.

Keeping a knowledge base updated with the right information is difficult. We make it that little bit easier by providing seamless tools to keep everything in tip-top shape.

Keep it in order

Our drag-and-drop content list makes it super simple to customize the order of categories, subcategories, and articles on your help center.

Mark as Stale

Information outdated? Mark it Stale so everyone knows it needs a fresh pair of eyes. You can even set it to go Stale in the future in preparation for product releases.

Right on brand

Customize the colors, switch out the Open Graph image, add navigation items. We make it a breeze to make it feel right at home next to your site.

Analyze and filter

Review how your knowledge base is performing with article views, search insights, and feedback tools. Filter and export to get the data you need.

Sia leverages underutilized hard drive capacity around the world. They create a data storage marketplace that is more reliable at a lower cost than traditional cloud.

With HelpDocs they empowered their users to find answers on their own without having to get in touch.

Read the customer story
Sia's knowledge base

Power up with integrations

Connect integrations and make HelpDocs part of your workflow.

Lighthouse icon
Show contextual help inside your app so your customers don't have to leave using our native widget.
Slack logo
Create and search your HelpDocs with /slash commands and get notifications about interesting events.
Front logo
Find & share knowledge base articles with your customers & team directly in Front.
Intercom logo
Search for KB articles in multiple languages from inside Intercom and talk to visitors on your knowledge base.
Speedily search and paste answers from your knowledge base across the web from any tab in Google Chrome.
Chat to visitors on your knowledge base in real-time and prompt them to get in touch if they're stuck.
We've got even more! Check them out

Advanced docs made easy

Our Growth plan makes it easier for you to scale your knowledge base. We'll grow with you, no matter how large your company gets.

Sort into permission groups

Make sure only certain users can see certain docs with advanced permissioning. Use JWT, OpenID Connect, SAML2, or Slack.

Neural machine translation

Take the hard work out of translating your help docs with automatic article translations. Tick, click, done.

Audit trail

Keep an eye on what's happening on your knowledge base with audit trail. Filter by actions taken and more.

Learn more

Packs a whole lot in every plan

We understand what you need from a knowledge base, so every plan comes with these handy features (and more!) baked right in.

There's nothing to configure, they just work outta the box. Hurrah.

  • Instant, fuzzy search
  • SEO optimization
  • Infinite subcategories
  • Restore articles in a click
  • Article formatting options
  • Minimal loading speed
  • Open graph support
  • XML sitemaps
  • Member roles
  • Password protection
  • Article authorship
  • Intelligent branding

Start creating docs right away

Get your help center started the right way with 14 days free. No credit card required.