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Help customers
help themselves.

Build, host, and monitor your knowledge base in one piece of software so you can focus on the customers who need your help most.

Create your Knowledge Base

You'll have 14 days free to try it out—no credit card required 🎊

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From A to B. Oh, and C.

Knowledge Bases require more than just writing articles and publishing them. We got you through the entire process so you can be confident your self-serve docs are working for your team and customers.

Build

Launch a support site customers and your support team love.

Knowledge Bases work best when you focus building out great self-serve content. HelpDocs comes packed with all the tools you need so you spend more time giving personalized support to customers who need it.

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Intelligent search that works outta the box

We've worked on our search algorithm for years so you don't have to. Our search is typo tolerant and blazing fast to give customers accurate results in milliseconds.

Search functionality being used on Bars V4 Knowledge Base template

Customize as little or as much as you want

HelpDocs comes everything you need to create a unique brand experience. CSS, JavaScript, and HTML templates give you as much control as you want.

Aram Zegerius' avatar

Aram Zegerius
Data & Intelligence at Solvo

We are constantly innovating and in touch with our users, so there is continuous development taking place on our side. Updating our documentation is an integral part of that journey.

Solvo's Knowledge Base

See what's possible with Showcase.

Showcase gives you a glimpse into what's possible with the HelpDocs platform. From online shops helping customers with shipments to software powering blockchain storage.

One of the most innovative consumer robotics companies of our generation. Their commitment to educating and enthusing the next-generation of robotics and tech experts is inspiring beyond measure.
Building best-in-class tools to automate B2B payments and provide working-capital solutions for businesses.
Decentralized storage for the post-cloud world. Sia leverages blockchain technology to create a data storage marketplace that is more robust and more affordable than traditional cloud storage providers.
Host

Host with HelpDocs and power up your support

A custom text editor, advanced caching, smart integrations, and SEO-focused templates mean your customers will find answers blazingly fast—and your customer support team will too.

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Native integrations to fly through support tickets

Search and paste with our Front and Chrome integrations. Keep support synchronous with our live chat integrations. Communicate downtime with our status integrations.

Radiant blazing fast templates

We're always pushing the limits by using the latest technology to create accessible, adaptable, and designed templates you don't have to touch. Or you can totally touch. That's up to you.

Organize, categorize, synchronize

It doesn't take much to change up your knowledge base. Drag and drop categories and articles, save changes before publishing, and do it all without saving over each other in the process.

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Star Wars Robots and Educating the Future Innovators

Sphero is one of the best known consumer robotics companies in the world. Learn about how important the future of education is to them and how they use HelpDocs to keep millions of consumers happy.

Read Sphero's story
Monitor

Keep articles fresh and relevant.

Keeping a Knowledge Base fresh, tidy, and efficient takes work. With an array of tools to make this process easier you'll find it a breeze to keep tickets down and customers happy.

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Keep an eye on analytics with trends

Know whether you're getting more traffic, less contact forms, and making an impression with tickets avoided compared to the previous period.

Tools built in to keep your articles fresh

Our Stale tools make sure you're keeping your articles nice and new with the latest information. Schedule it for later, add a reason, and hit Stale.

User management made easy

Wanna keep on top of who has access? We've got features to make adding, managing, and scaling users simple as can be. So go ahead and invite your whole team.

Connect

Integrate into your workflow

From team communication to existing customer support tools—we have a bunch of different options so you don't have to switch what you're already using. Here's just a few of them

Show certain articles to certain users

Segment your content so only groups of customers see bits of content. Or only team members see internal articles. But we didn't stop there.

Translate articles without changing the formatting with the most advanced translation engine. Use Single Sign On to keep your team experience consistent. Audit trail means you can see who did what when.

See all the Grow features

Start creating docs right away

Get your knowledge base started the right way with 14 days free. No credit card required.