Introducing Unwrapped '23. Content to help you support customers during the holidays ā
NEW
Dynamic Clips are here! Automatically update content throughout your articles. ā
Simple to use but powerful Knowledge Base software. HelpDocs makes it seamless for your customers and team to access the information they need.
Create a Knowledge Base in a few minutes and customize it with CSS, JavaScript, or an HTML template.
A custom text editor, advanced caching, smart integrations, and SEO-focused templates mean your customers will find answers blazingly fastāand your customer support team will too.
Create a Knowledge Base in a few minutes and customize it with CSS, JavaScript, and an HTML template.
Get instant feedback on your Knowledge Base articles with our easy feedback system.
Add teammates and assign simple-to-understand roles to each person so they get access to what they need.
Our amazing customers span a variety of industriesābut there's one common themeāhow easy HelpDocs is to use. Check out their stories to find out more.
HelpDocs comes packed with a variety of ways to customize it to fit your brand. Whether you simply want to change the main color or add CSS, JavaScript, or create an HTML template from scratch, your team has to tools to make it yours.
Custom CSS comes on every plan. Adjust the style of any element on the page. For more control use JavaScript and change the behaviour of your Knowledge Base.
Want to start from scratch and build your own template? Our Handlebars-based templating engine gives you full control so you can create whatever you want.
We're always pushing ourselves to create more advanced, fast-loading, and well-designed templates. Starting a lovely looking Knowledge Base is super simple.
Your Knowledge Base is growing. Your audience is enjoying access to your library of content.
But as you're growing you're starting to face a problemāall your content is spread out. Some of it's in your Knowledge Base platform, some in your internal file-sharing platform, and some...well, in your instant messaging platform to be lost forever š
What you're looking for is a way to share your knowledge in one place, with different people, and organize that somehow.
Say hello to Permissioning in HelpDocs š
From team communication to existing customer support toolsāwe have a bunch of different options so you don't have to switch what you're already using. Here's just a few of them.
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