Knowledge Bases work best when you focus building out great self-serve content. HelpDocs comes packed with all the tools you need so you spend more time giving personalized support to customers who need it.
We've worked on our search algorithm for years so you don't have to. Our search is typo tolerant and blazing fast to give customers accurate results in milliseconds.
Data & Intelligence at Solvo
We are constantly innovating and in touch with our users, so there is continuous development taking place on our side. Updating our documentation is an integral part of that journey.
Showcase gives you a glimpse into what's possible with the HelpDocs platform. From online shops helping customers with shipments to software powering blockchain storage.
A custom text editor, advanced caching, smart integrations, and SEO-focused templates mean your customers will find answers blazingly fast—and your customer support team will too.
We're always pushing the limits by using the latest technology to create accessible, adaptable, and designed templates you don't have to touch. Or you can totally touch. That's up to you.
It doesn't take much to change up your knowledge base. Drag and drop categories and articles, save changes before publishing, and do it all without saving over each other in the process.
Sphero is one of the best known consumer robotics companies in the world. Learn about how important the future of education is to them and how they use HelpDocs to keep millions of consumers happy.
Keeping a Knowledge Base fresh, tidy, and efficient takes work. With an array of tools to make this process easier you'll find it a breeze to keep tickets down and customers happy.
Know whether you're getting more traffic, less contact forms, and making an impression with tickets avoided compared to the previous period.
Our Stale tools make sure you're keeping your articles nice and new with the latest information. Schedule it for later, add a reason, and hit Stale.
Wanna keep on top of who has access? We've got features to make adding, managing, and scaling users simple as can be. So go ahead and invite your whole team.
Segment your content so only groups of customers see bits of content. Or only team members see internal articles. But we didn't stop there.
Translate articles without changing the formatting with the most advanced translation engine. Use Single Sign On to keep your team experience consistent. Audit trail means you can see who did what when.