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Help customers help themselves.

Simple to use but powerful Knowledge Base software. HelpDocs makes it seamless for your customers and team to access the information they need.

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14 day free trial, no credit card required.

Powering millions of pages per month for startups to enterprise.

Fully customizable Knowledge Base

Create a Knowledge Base in a few minutes and customize it with CSS, JavaScript, or an HTML template.

Simple but powerful WYSIWYG text editor

A custom text editor, advanced caching, smart integrations, and SEO-focused templates mean your customers will find answers blazingly fast—and your customer support team will too.

Stats you can dig into

Create a Knowledge Base in a few minutes and customize it with CSS, JavaScript, and an HTML template.

Feedback built-in

Get instant feedback on your Knowledge Base articles with our easy feedback system.

User roles built-in

Add teammates and assign simple-to-understand roles to each person so they get access to what they need.

See what our customers have built.

HelpDocs comes packed with a variety of ways to customize it to fit your brand. Whether you simply want to change the main color or add CSS, JavaScript, or create an HTML template from scratch, your team has to tools to make it yours.

A screenshot of ready2order's Knowledge Base

Custom CSS & JavaScript

Custom CSS comes on every plan. Adjust the style of any element on the page. For more control use JavaScript and change the behaviour of your Knowledge Base.

Custom HTML with Handlebars

Want to start from scratch and build your own template? Our Handlebars-based templating engine gives you full control so you can create whatever you want.

Modern pre-built templates

We're always pushing ourselves to create more advanced, fast-loading, and well-designed templates. Starting a lovely looking Knowledge Base is super simple.

Grow plan

Explore powerful Permissioning

Explore all Grow features

Your Knowledge Base is growing. Your audience is enjoying access to your library of content.

But as you're growing you're starting to face a problem—all your content is spread out. Some of it's in your Knowledge Base platform, some in your internal file-sharing platform, and some...well, in your instant messaging platform to be lost forever 😖

What you're looking for is a way to share your knowledge in one place, with different people, and organize that somehow.

Say hello to Permissioning in HelpDocs 👋

Integrate into your workflow

From team communication to existing customer support tools—we have a bunch of different options so you don't have to switch what you're already using. Here's just a few of them.

Start creating a wonderful self-serve experience.