Point Ada's AI agent at your knowledge base so it answers from your published docs
Answer customer questions using your existing documentation
Overview
Connecting your HelpDocs knowledge base to Ada means your existing documentation feeds an AI agent rather than sitting in a second system. Ada reads your articles and answers customer questions from them, so you maintain content in one place and the agent picks up changes automatically.
HelpDocs provides a Chatbot Source Page built for exactly this: a single URL, optimized for AI platforms to ingest, so you point Ada at one address instead of crawling your whole help center.
What you can do
- Answer customer questions using your existing documentation
- Stay updated automatically when you change your articles
- Give consistent answers across every support channel
- Scale support without growing the team
Setting it up
- Head to Ada's platform and open your AI agent's knowledge settings
- Follow Ada's guide for importing website content
- When Ada asks for a website URL, give it your HelpDocs Chatbot Source Page URL, or your HelpDocs URL
- Let Ada import and start answering from your articles
Requirements
- Your knowledge base must be public, or have authenticated access configured, so Ada can read it
More AI Tools integrations
- Aide Get customer insights, automate support operations, improve agent & team efficiency, and train AI chatbots in one place
- Atlassian Rovo Helping teams act on organizational knowledge with human-AI collaboration
- Bland AI Let Bland AI's agents read your knowledge base from its root URL
- BotPenguin Keep your customers happy and engaged with an omni channel presence across all platforms with BotPenguin's chatbot maker
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