Let Bland AI's phone agents read your knowledge base from its root URL

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One URL is enough: Bland discovers the articles nested beneath it

Overview

Bland AI added web scraping for knowledge bases in August 2025. It discovers additional pages underneath the base URL you give it, so handing over the root address of your help center is enough to bring your articles in.

Bland does not document a sitemap option or an automatic refresh, so plan to re-run the scrape after a significant round of documentation changes.

What you can do

  • One URL is enough: Bland discovers the articles nested beneath it
  • Phone agents answer from your published documentation
  • No export, no upload, no second copy of your content
  • Works with any public HelpDocs knowledge base

Setting it up

  1. In Bland AI, open Knowledge Base and choose Web scraping
  2. Paste your knowledge base URL: https://your-slug.helpdocs.io
  3. Let Bland crawl the pages nested under that address
  4. Re-run the scrape after a big documentation update

Requirements

  • Your knowledge base must be public, so the crawler can read it

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HelpDocs onboarding example