10 yearsRunning knowledge bases since 2016
HelpDocs gives you the controls a security review asks for: SSO, SCIM, an audit trail and approvals. The price is on the page, and there's no sales cycle between you and a pilot.
Employee, signed in with SSO
Dana, FinanceSAML SSO · Accounts payableCheck the PO has a number before any transfer is made, then approve it from your pending approvals list.
How to approve a POYour identity provider
With 
single sign-on. See access control
Your HelpDocs knowledge base
Connected across your organization
Approvals
Your AI assistant
Most documentation platforms keep enterprise pricing behind a sales call. Ours is right here: start from the base, add what you need, and your quote is the sum of what you pick, at the same prices for every company.
In the base
$1,250/month, billed annually
That's $15,000 a year.
No surprises. No discovery call before a number, and no price that depends on your logo: what you pick is what you pay.
Plus everything on this page, from Ask AI and the Lighthouse widget to advanced permissioning and the audit trail.
Add what you need
Try it free for 14 days, then when you're ready to move to Enterprise.
| Platform | Enterprise price |
|---|---|
| HelpDocs | From $1,250/month, published |
| Mintlify | Contact sales |
| GitBook | Custom quote |
| ReadMe | Contact sales |
| Document360 | Quote only, for every plan |
| Helpjuice | No enterprise plan |
From each vendor's own pricing page, checked October 24, 2026. Helpjuice's top plan is $799/month, with no tier above it.
No sales call, no lead times. Use it on day one without a hefty pipeline, heavy user manual, or hidden pricing.
“We very rarely touch this system as it does just work.”
Adam T., KrystalIdentity
Sign people in with the tools they already use, and let who they are decide what they can see.
SCIM provisioning
Your identity provider creates, updates and removes users for you.
Embedded SSO with JWT
Log your own users into private docs, with no second login.
Logged-in-only access
Nothing is public until you say so.
Default roles and email domains
New teammates land with the right permissions, from approved domains only.
Scale
Launch days and front-page moments are on us. We handle the traffic and the surges, and you get the tools to run a knowledge base of any size.
Thousands of readers, no per-reader fees
Anonymous readers are unlimited and free. You pay for named users who sign in.
Move, retag, translate or update dozens of articles at once.
Machine translation turns a whole selection of articles into another language in seconds.
Load in milliseconds
Every article is cached, and our latest work made pages load up to 85% faster.
Security
Your customers trust you with their questions. We build security into HelpDocs from the start, so you can trust us with their data.
GDPR ready, so customer data is handled with care.
Content is secure in transit and at rest, with SSL throughout.
SOC 2 and ISO 27001 in progress
Formalizing the security controls we already run every day.
Split one knowledge base between customers, partners and every internal team, with access decided by who people are rather than by which link they have.
Preview as
Put people in permission groups by team, region or customer tier, and each group sees only the articles meant for it.
Lock a category once and its permissions apply to every category and article inside it, including ones added later.
Grant access to Admins, Editors or Viewers as well as to groups, so a new hire is covered without anyone naming names.
Add people to a group as read-only, so they can see sensitive articles without being able to change them.
Sync groups from your identity provider with SCIM, or pass them in a JWT, so access follows your directory and your own business rules.
Customers, partners and employees read from the same knowledge base, each seeing their own version of it.
Know who changed what, decide who signs off, and catch content before it goes stale. No add-on, no separate compliance module.
Every publish, permission change and login, with who did it and when. Export it to CSV for your auditors.
See exactly what changed between two versions of an article, and restore the old one in a click. Enterprise keeps every version, with no cap.
Unlimited on Enterprise
Route an article to a reviewer before it goes live. Changes to published articles wait as a working copy until someone signs off.
Discuss a change on the article itself, pinned to the version it was about, instead of in a Slack thread nobody can find later.
Pin a comment to the top of an article, and anyone about to publish reads it first. It stops well-meant updates going live when they shouldn't.
Mark an article as out of date, or set a review date, and it lands in a list for its owner to fix.
Know what people read, what they can't find and what's going stale, across every team and every quarter, without exporting to a spreadsheet first.
History
Enterprise keeps your whole stats history, so this year's Q4 sits next to last year's without an export.
Unlimited on Enterprise
Segments
Slice any report by the users and groups reading it, one category tree, or the exact articles you care about.
Search
Searches with no results show the questions your knowledge base doesn't answer yet, ranked by how often they're asked.
Content health
Article age, aging-content alerts and stale flags show which parts of the library need an owner's attention.
AI
See how often ChatGPT, Claude and other assistants reference your articles, and which ones they cite most.
Reporting
Spam and bot filtering keeps the counts honest, and every report exports to CSV for your own dashboards.
Every AI feature in HelpDocs has its own switch in your AI settings. Turn on what your AI policy allows, leave the rest off, and change it whenever the policy does.
Thousands of users and thousands of articles is a normal day for HelpDocs, not a special project.
Users
Editors, reviewers and logged-in readers across every team, provisioned from your identity provider and grouped by what each one should see.
Content
Search, bulk actions and permission groups stay fast as the library grows, so the thousandth article is as easy to manage as the tenth.
Accounts
Run a separate knowledge base for each brand or region, with the parent account managing everyone's access in one place.
Big launch? Front-page moment? Bring it on. We look after the traffic, the servers, and the surges, so your knowledge base stays quick when everyone turns up at once. You do nothing. That's rather the point.
Every article is cached and served in a flash, so pages appear the moment readers ask for them. Our latest work made them load up to 85% faster.
99.99% uptime across everything we run, tracked right out in the open.
We've delivered billions of pageviews for knowledge bases of every size, from scrappy startups to names you'd recognize. Yours is in good company.
Connect HelpDocs to your identity provider, service platforms and enterprise AI, so one set of approved answers reaches every channel your employees and customers use.
Ground your AI assistants in the answers your team has reviewed and approved, instead of whatever they find.
Put the same approved answers in front of agents and customers, inside the service platform you already run.
Let employees search and share articles from Slack and the browser, and translate content with your localization vendor.
Send help center activity to your customer data platform and digital adoption tools, so support insight sits next to product data.
Plus SAML, OpenID Connect and JWT for single sign-on, and more integrations.
Support suites are good at a lot. The trouble is what it takes to get a governed knowledge base out of one, and what you pay per seat while you do.
Savings calculator
Count everyone who signs in, split into editors and named read-only users. Readers who don't sign in are anonymous and free on HelpDocs, so leave them out.
Estimated from list prices (October 2026), billed annually. It doesn't account for discounts or special deals you may have with your current vendor, so check your price with them first.
Editors fill the 50 included users first, then read-only users. Beyond that, HelpDocs uses our published volume pricing: editors from $25 down to $15 a month, and named read-only users from $3 down to $1.
Today's cost counts everyone who signs in at your seat price. If your read-only users are on cheaper or free seats with your current vendor, lower the price to match. If those seats also run ticketing or chat, you'll still need them for the people who use them.
| Before you sign | HelpDocs | Enterprise suites |
|---|---|---|
| Buy a knowledge base on its own | Yes | Salesforce and Zendesk sell it inside a support suite |
| See the price before a sales call | Yes. Enterprise starts at $1,250/mo | Document360 and Zendesk Enterprise are quote-only |
| Pay for the people who read | Not for anonymous readers. Named users who sign in count as users | Salesforce licenses customers who log in |
| Audit trail | Included | Zendesk keeps it for Suite Enterprise |
| Approval workflow | Included | Mature in Salesforce, Enterprise-only in Zendesk |
| SCIM provisioning | Enterprise plan | All three support it |
Competitor details from each vendor's own pricing and documentation, as of October 2026.
Zendesk Guide
Migration
Zendesk Guide, Document360 and every tool above have built-in importers. Connect the old account and HelpDocs copies your categories, articles and images across, so what's left is review, redirects and a design pass, not a migration project. Anything else, including Salesforce Knowledge, can come in through the CSV importer.
See every migration routeFiles
Policies, SOPs and handbooks usually live in files, not a help desk. Drop in a .docx, .pdf, .md, .html, .rtf, .odt or .txt and HelpDocs turns it into a clean article you can edit, permission and publish.
Comments and Guardrails
Select any sentence to comment on it, @mention a teammate, and resolve the thread once it's fixed. Pin a comment as a Guardrail and it sits at the top of the article, so anyone about to publish reads it first.
Everything your security, legal and finance teams ask a new vendor for is ready before they ask. Start at the trust center, and we'll handle the rest, all in writing so every answer is on record.
Security
Send us your vendor questionnaire and we fill it in, so your security team isn't chasing answers for weeks.
Privacy
Our signed DPA is waiting in your account. If legal needs to use yours, we'll sign it as long as it follows the GDPR standard.
Compliance
Both are underway. The trust center shows the controls we already run, our policies, and what we can share with you today.
In progressContracts
Pay annually by invoice or purchase order on net 30 terms. No redlining marathon before your team can start.
Guides on governance, permissions and upkeep, and templates for the documents large teams write most. Free to read, whichever tool you use.
How to govern, permission and maintain a knowledge base across many teams.
Ready-made outlines for the policies, processes and onboarding docs every large team needs.
Create, organize, translate, and connect your docs without the admin sprawl of a support suite.
No credit card required.
