Import your whole knowledge base into Voiceflow from your sitemap
Import every article from your sitemap in one data source
Overview
Voiceflow’s URL route for knowledge is the sitemap, not a root domain. That makes the sitemap every HelpDocs knowledge base publishes the thing that lets this work at all, rather than a nice-to-have.
The import includes a preview step, so you can deselect anything you would rather the agent did not read before committing. Voiceflow re-crawls periodically, so published changes find their way in.
What you can do
- Import every article from your sitemap in one data source
- Preview and deselect pages before they are added
- Periodic re-crawl keeps the agent's knowledge current
- Your sitemap is generated automatically, with nothing to enable
Setting it up
- In Voiceflow, go to CMS, then Knowledge, then Add data source
- Choose Sitemap
- Paste your sitemap URL: https://your-slug.helpdocs.io/sitemap.xml
- Review the page list in the preview step, then import
Requirements
- Your knowledge base must be public, so the crawler can read it
More AI Tools integrations
- VS Code Let Copilot in VS Code check and update your docs as you write code
- Zapier Chatbot Add HelpDocs as a knowledge source to power your chatbot
- Zendesk AI Agents Use your knowledge base as an external knowledge source for Zendesk's advanced AI agents
- Ada Point Ada's AI agent at your knowledge base so it answers from your published docs
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