Import your whole knowledge base into Voiceflow from your sitemap

Overview

Voiceflow’s URL route for knowledge is the sitemap, not a root domain. That makes the sitemap every HelpDocs knowledge base publishes the thing that lets this work at all, rather than a nice-to-have.

The import includes a preview step, so you can deselect anything you would rather the agent did not read before committing. Voiceflow re-crawls periodically, so published changes find their way in.

What you can do

• Import every article from your sitemap in one data source
• Preview and deselect pages before they are added
• Periodic re-crawl keeps the agent's knowledge current
• Your sitemap is generated automatically, with nothing to enable

Requirements

• Your knowledge base must be public, so the crawler can read it