Embed a searchable help widget so customers get answers without leaving your product

Overview

Lighthouse is the HelpDocs help widget you embed in your product or website. Customers search your knowledge base and get contextual answers right where they are, so they solve problems without opening a ticket or leaving the page.

What you can do

• Searchable help widget embedded in your app or website
• Answers pulled straight from your knowledge base
• Contextual, in-product help without leaving the page
• Fully themeable to match your brand and colours
• Suggests articles as customers type

Setting it up

1. Open Settings, then Lighthouse, in HelpDocs
2. Copy your widget snippet
3. Paste it before the closing body tag on your site or app
4. Customise the colours, position, and behaviour
5. Publish and start deflecting tickets