Show the Sunshine Conversations widget on your help center instead of a contact form

Overview

Sunshine Conversations, formerly Smooch, is Zendesk’s multi-channel messaging product. Connecting it to HelpDocs changes what happens when someone reaches the end of an article without finding their answer: instead of an email form, they get the Sunshine Conversations widget and can message you on a channel they already use.

Worth knowing that the HelpDocs setting is still labelled Smooch, since the integration predates the rename.

What you can do

• Replace the email contact form with the Sunshine Conversations widget
• Let readers reach you on the messaging channel they already use
• Catch questions at the moment an article did not answer them
• Keep multi-channel conversations in one Zendesk inbox

Setting it up

1. In your Sunshine Conversations dashboard, select your app
2. Open the Settings tab, find your ID, and click Copy
3. In HelpDocs, go to Settings > Integrations > Smooch
4. Click ☰ More > Connect
5. Paste your ID into the Smooch App Token box and hit Save